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Learning points = 80 activities and ...

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Learning points = 80 activities and actions for call center cervice excellence /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Learning points/ Peter R. Garber.
其他題名:	80 activities and actions for call center cervice excellence /
其他題名:	80 activities and actions for call center cervice Excellence
作者:	Graber, Peter R.
出版者:	Amherst, MA :HRD Press, : 2005.,
附註:	Title from e-book title screen (viewed on August 8, 2005).
標題:	Call centers - Customer services. -
電子資源:	http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=135933An electronic book accessible through the World Wide Web; click for information
ISBN:	1423716795 (electronic bk.)

Learning points = 80 activities and actions for call center cervice excellence /
Graber, Peter R.

Learning points80 activities and actions for call center cervice excellence /[electronic resource] :80 activities and actions for call center cervice ExcellencePeter R. Garber. - Amherst, MA :HRD Press,2005.

Title from e-book title screen (viewed on August 8, 2005).

Made available through NetLibrary; access may be limited to NetLibrary affiliated libraries.

Mode of access: World Wide Web.

ISBN: 1423716795 (electronic bk.)Subjects--Topical Terms:

858374
Call centers
--Customer services.Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HF5415.5 / .G37 2005eb

Dewey Class. No.: 658.812

Learning points = 80 activities and actions for call center cervice excellence /
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