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Selling with emotional intelligence ...

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Selling with emotional intelligence = 5 skills for building stronger client relationships /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Selling with emotional intelligence/ Mitch Anthony.
其他題名:	5 skills for building stronger client relationships /
作者:	Anthony, Mitch.
出版者:	Chicago, IL. :Dearborn Trade, : 2003.,
面頁冊數:	x, 261 p. :ill.
內容註:	Introduction to EQ: five critical levels of awareness -- Moving from Me to We -- Understanding your personality DNA -- Critical mass for sales success -- Applied critical mass -- Hotheads and seeing red -- Six seconds of sabotage: from anger to danger -- The viral spiral of emotion -- How to prevent and contain negative outbursts -- Solving the stress mess -- Feeling helpless or taking charge -- Redefining optimism -- Sources of discouragement -- Finding motivators that last -- Winning the emotional tugs-of-war: the power of positive intent -- Risking rejection: getting past no -- The face you see: the face you show -- Developing emotional radar: the powers of observation -- Shifting gears: four critical selling adjustments -- The power of curiosity: overcoming the narcissistic urge -- Emotional archeology: mastering the art of the irresistible question -- It's not about you -- The likeability quotient -- Reducing stress in confrontation -- Masters in conflict -- Negotiating emotion -- Seven habits of the emotionally competent.
標題:	Emotional intelligence. -
電子資源:	http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=91088An electronic book accessible through the World Wide Web; click for information
ISBN:	0585468729 (electronic bk.)

Selling with emotional intelligence = 5 skills for building stronger client relationships /
Anthony, Mitch.

Selling with emotional intelligence5 skills for building stronger client relationships /[electronic resource] :Mitch Anthony. - Chicago, IL. :Dearborn Trade,2003. - x, 261 p. :ill.

Includes bibliographical references (p. 253-255) and index.

Introduction to EQ: five critical levels of awareness -- Moving from Me to We -- Understanding your personality DNA -- Critical mass for sales success -- Applied critical mass -- Hotheads and seeing red -- Six seconds of sabotage: from anger to danger -- The viral spiral of emotion -- How to prevent and contain negative outbursts -- Solving the stress mess -- Feeling helpless or taking charge -- Redefining optimism -- Sources of discouragement -- Finding motivators that last -- Winning the emotional tugs-of-war: the power of positive intent -- Risking rejection: getting past no -- The face you see: the face you show -- Developing emotional radar: the powers of observation -- Shifting gears: four critical selling adjustments -- The power of curiosity: overcoming the narcissistic urge -- Emotional archeology: mastering the art of the irresistible question -- It's not about you -- The likeability quotient -- Reducing stress in confrontation -- Masters in conflict -- Negotiating emotion -- Seven habits of the emotionally competent.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2003.

Available via World Wide Web.

ISBN: 0585468729 (electronic bk.)Subjects--Topical Terms:

563659
Emotional intelligence.
Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HF5438.8.P75 / A58 2003eb

Dewey Class. No.: 658.85/01/9

Selling with emotional intelligence = 5 skills for building stronger client relationships /
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