東華大學圖書館 |

語系: 繁體中文

登入

回首頁

切換: 標籤 | MARC模式 | ISBD

Managing and motivating contact cent...

Carlaw, Malcolm.

FindBook

Amazon

博客來

Managing and motivating contact center employees = tools and techniques for inspiring outstanding performance from your frontline staff /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Managing and motivating contact center employees/ Malcolm Carlaw ... [et al.].
其他題名:	tools and techniques for inspiring outstanding performance from your frontline staff /
其他作者:	Carlaw, Malcolm.
出版者:	New York :McGraw-Hill, : c2003.,
面頁冊數:	xvii, 297 p. :ill.
標題:	Call centers - Personnel management. -
電子資源:	http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=86826An electronic book accessible through the World Wide Web; click for information
ISBN:	0071428925 (electronic bk.)

Managing and motivating contact center employees = tools and techniques for inspiring outstanding performance from your frontline staff /
Managing and motivating contact center employeestools and techniques for inspiring outstanding performance from your frontline staff /[electronic resource] :Malcolm Carlaw ... [et al.]. - New York :McGraw-Hill,c2003. - xvii, 297 p. :ill.

Includes bibliographical references and index.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2003.

Available via World Wide Web.

ISBN: 0071428925 (electronic bk.)Subjects--Topical Terms:

876500
Call centers
--Personnel management.Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HE8788 / .M35 2003eb

Dewey Class. No.: 658.8/12

Managing and motivating contact center employees = tools and techniques for inspiring outstanding performance from your frontline staff /
LDR:01071nam a2200241 a 45 001 756703
003 OCoLC
005 20080221
006 m d
007 cr cn-
008 080221s2003 nyua sb 001 0 eng d
020 $a 0071428925 (electronic bk.)
035 $a ocm53112531
040 $a N $c N
049 $a AMFA
050 1 4 $a HE8788 $b .M35 2003eb
082 0 4 $a 658.8/12 $2 22
245 0 0 $a Managing and motivating contact center employees $h [electronic resource] : $b tools and techniques for inspiring outstanding performance from your frontline staff / $c Malcolm Carlaw ... [et al.].
260 $a New York : $c c2003. $b McGraw-Hill,
300 $a xvii, 297 p. : $b ill.
504 $a Includes bibliographical references and index.
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 2003. $n Available via World Wide Web. $n Access may be limited to NetLibrary affiliated libraries.
650 $a Call centers $x Personnel management. $3 876500
650 $a Customer services $x Management. $3 694192
650 $a Employee motivation. $3 539334
655 $a Electronic books. $2 lcsh $3 542853
700 $a Carlaw, Malcolm. $3 876499
710 $a NetLibrary, Inc. $3 542851
856 4 $3 Bibliographic record display $u http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=86826 $z An electronic book accessible through the World Wide Web; click for information
994 $a 92 $b AMF