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High tech, high touch = library cust...

Cutler, Todd.

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High tech, high touch = library customer service through technology /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	High tech, high touch/ Lynn Jurewicz and Todd Cutler.
其他題名:	library customer service through technology /
作者:	Jurewicz, Lynn.
其他作者:	Cutler, Todd.
出版者:	Chicago :American Library Association, : 2003.,
面頁冊數:	viii, 142 p. ;25 cm.
內容註:	Libraries on the Internet : rationale and issues -- What libraries can learn from business -- An automatic e-mail notification system -- Dynamic Web-based event calendar with signup system -- An online meeting room reservation system -- Portals, gateways, and directories -- Local history : online obituaries, photographs, and local newspaper articles -- Online summer reading registration, tracking, and statistics -- Providing online access to users without a library card -- Stand-alone services : bookmarklets, proxy servers, and electronic reference -- Marketing web-based library services.
標題:	Customer services - Technological innovations. -
電子資源:	http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=110047An electronic book accessible through the World Wide Web; click for information
ISBN:	0838998526 (electronic bk.)

High tech, high touch = library customer service through technology /
Jurewicz, Lynn.

High tech, high touchlibrary customer service through technology /[electronic resource] :Lynn Jurewicz and Todd Cutler. - Chicago :American Library Association,2003. - viii, 142 p. ;25 cm.

Includes bibliographical references (p. 135-137) and index.

Libraries on the Internet : rationale and issues -- What libraries can learn from business -- An automatic e-mail notification system -- Dynamic Web-based event calendar with signup system -- An online meeting room reservation system -- Portals, gateways, and directories -- Local history : online obituaries, photographs, and local newspaper articles -- Online summer reading registration, tracking, and statistics -- Providing online access to users without a library card -- Stand-alone services : bookmarklets, proxy servers, and electronic reference -- Marketing web-based library services.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2004.

Available via World Wide Web.

ISBN: 0838998526 (electronic bk.)Subjects--Topical Terms:

824504
Customer services
--Technological innovations.Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: Z674.75.I58 / J87 2003eb

Dewey Class. No.: 025.5/24

High tech, high touch = library customer service through technology /
LDR:01650cam a2200253 a 45 001 732509
003 OCoLC
005 20080312
006 m d
007 cr cnu---unuuu
008 080312s2003 ilu sb 001 0 eng d
020 $a 0838998526 (electronic bk.)
035 $a ocm55696448
040 $a N $c N $d OCLCQ
049 $a AMFA
050 1 4 $a Z674.75.I58 $b J87 2003eb
082 0 4 $a 025.5/24 $2 22
100 $a Jurewicz, Lynn. $3 824503
245 1 0 $a High tech, high touch $h [electronic resource] : $b library customer service through technology / $c Lynn Jurewicz and Todd Cutler.
260 $a Chicago : $c 2003. $b American Library Association,
300 $a viii, 142 p. ; $c 25 cm.
504 $a Includes bibliographical references (p. 135-137) and index.
505 0 $a Libraries on the Internet : rationale and issues -- What libraries can learn from business -- An automatic e-mail notification system -- Dynamic Web-based event calendar with signup system -- An online meeting room reservation system -- Portals, gateways, and directories -- Local history : online obituaries, photographs, and local newspaper articles -- Online summer reading registration, tracking, and statistics -- Providing online access to users without a library card -- Stand-alone services : bookmarklets, proxy servers, and electronic reference -- Marketing web-based library services.
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 2004. $n Available via World Wide Web. $n Access may be limited to NetLibrary affiliated libraries.
650 $a Customer services $x Technological innovations. $3 824504
650 $a Libraries and the Internet. $3 774140
650 $a Library Web sites. $3 580942
650 $a Public services (Libraries) $x Technological innovations. $3 824505
655 $a Electronic books. $2 lcsh $3 542853
700 $a Cutler, Todd. $3 824502
710 $a NetLibrary, Inc. $3 542851
856 4 $3 Bibliographic record display $u http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=110047 $z An electronic book accessible through the World Wide Web; click for information
994 $a 92 $b AMF