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Improving service quality in the glo...

Milakovich, Michael E.

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Improving service quality in the global economy : = achieving high performance in public and private sectors /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Improving service quality in the global economy :/ Michael E. Milakovich.
其他題名:	achieving high performance in public and private sectors /
作者:	Milakovich, Michael E.
出版者:	Boca Raton, FL :Auerbach Publications, : 2006.,
面頁冊數:	xix , 406 p. :ill. ;25 cm.
附註:	Rev. ed. of: Improving service quality. 1995.
標題:	Industrial management. -
電子資源:	http://www.loc.gov/catdir/toc/fy0601/2005043912.htmlhttp://www.loc.gov/catdir/toc/fy0601/2005043912.html
電子資源:	http://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.htmlhttp://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.html
ISBN:	0849338190 :

Improving service quality in the global economy : = achieving high performance in public and private sectors /
Milakovich, Michael E.

Improving service quality in the global economy :achieving high performance in public and private sectors /Michael E. Milakovich. - 2nd ed. - Boca Raton, FL :Auerbach Publications,2006. - xix , 406 p. :ill. ;25 cm.

Rev. ed. of: Improving service quality. 1995.

Includes bibliographical references (p. 345-360) and index.

ISBN: 0849338190 :UK42.99

LCCN: 2005043912Subjects--Topical Terms:

529072
Industrial management.

LC Class. No.: HD31 / .M435 2006

Dewey Class. No.: 658.5/62

Improving service quality in the global economy : = achieving high performance in public and private sectors /
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