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Measure what matters to customers : ...
~
Baker, Ronald J. (1962-)
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Measure what matters to customers : = using key predictive indicators /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Measure what matters to customers :/ Ronald J. Baker.
其他題名:
using key predictive indicators /
作者:
Baker, Ronald J.
出版者:
Hoboken, N.J. :Wiley, : c2006.,
面頁冊數:
xxii, 186 p. :ill. ;24 cm.
內容註:
The canary in the coal mine -- The economy of mind -- The old business equation -- The new business equation -- Pantometrists : counting for the sake of counting -- The gospel of efficiency -- All learning starts with theory -- Constructing a theory -- Pantometry versus theory -- Measures that matter -- Developing KPIs for your company -- Increasing knowledge worker effectiveness -- Managing by results versus managing by means -- Human capital, not cattle -- The moral hazards of measurements -- The dreamers versus the pantometrists.
標題:
Intellectual capital. -
電子資源:
http://www.loc.gov/catdir/toc/ecip0613/2006014055.htmlhttp://www.loc.gov/catdir/toc/ecip0613/2006014055.html
ISBN:
0471752940 :
Measure what matters to customers : = using key predictive indicators /
Baker, Ronald J.1962-
Measure what matters to customers :
using key predictive indicators /Ronald J. Baker. - Hoboken, N.J. :Wiley,c2006. - xxii, 186 p. :ill. ;24 cm.
Includes bibliographical references (p. 163-169) and index.
The canary in the coal mine -- The economy of mind -- The old business equation -- The new business equation -- Pantometrists : counting for the sake of counting -- The gospel of efficiency -- All learning starts with theory -- Constructing a theory -- Pantometry versus theory -- Measures that matter -- Developing KPIs for your company -- Increasing knowledge worker effectiveness -- Managing by results versus managing by means -- Human capital, not cattle -- The moral hazards of measurements -- The dreamers versus the pantometrists.
ISBN: 0471752940 :US45.00
LCCN: 2006014055
Nat. Bib. No.: GBA662326bnbSubjects--Topical Terms:
563683
Intellectual capital.
LC Class. No.: HD53 / .B353 2006
Dewey Class. No.: 658.4/038
Measure what matters to customers : = using key predictive indicators /
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