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Keeping customers /
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Shapiro, Benson P.
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Keeping customers /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Keeping customers // edited, with an introduction by John J. Sviokla and Benson P. Shapiro.
其他作者:
Shapiro, Benson P.
出版者:
Boston, MA :Harvard Business School Press, : c1993.,
面頁冊數:
xx, 384 p. :ill. ;25 cm.
附註:
Articles originally published in the Harvard business review, 1968-1992.
叢書名:
The Harvard business review book series.
標題:
Consumer satisfaction - United States. -
ISBN:
0875843336 :
Keeping customers /
Keeping customers /
edited, with an introduction by John J. Sviokla and Benson P. Shapiro. - Boston, MA :Harvard Business School Press,c1993. - xx, 384 p. :ill. ;25 cm. - The Harvard business review book series..
Articles originally published in the Harvard business review, 1968-1992.
Includes bibliographical references and index.
ISBN: 0875843336 :US45.00
LCCN: 92039229Subjects--Topical Terms:
779263
Consumer satisfaction
--United States.
LC Class. No.: HF5415.5 / .K45 1993
Dewey Class. No.: 658.8/12
Keeping customers /
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