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Indispensable : = how to become the ...

Calloway, Joe.

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Indispensable : = how to become the company that your customers can't live without /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Indispensable :/ Joe Calloway.
Reminder of title:	how to become the company that your customers can't live without /
Author:	Calloway, Joe.
Published:	Hoboken, N.J. :J. Wiley, : c2005.,
Description:	xiii, 226 p. ;24 cm.
[NT 15003449]:	The default choice -- The five drivers -- Case study: Deluxe -- Back to the six new basics -- Case study: W Hotels -- Create community -- Case study: Gitomer -- Obvious but often overlooked -- Right place, right time -- Case study: The Pancake Pantry -- Big picture outcome -- Twenty-eight indispensable lessons -- Case study: Pinnacle Financial Partners -- Repeatable process -- Stop apologizing, start doing your job -- Case study: Law Talk -- The customer decides.
Subject:	Customer loyalty - Case studies. -
Online resource:	http://www.loc.gov/catdir/toc/ecip054/2004028133.htmlhttp://www.loc.gov/catdir/toc/ecip054/2004028133.html
Online resource:	http://www.loc.gov/catdir/enhancements/fy0617/2004028133-b.htmlhttp://www.loc.gov/catdir/enhancements/fy0617/2004028133-b.html
Online resource:	http://www.loc.gov/catdir/enhancements/fy0617/2004028133-d.htmlhttp://www.loc.gov/catdir/enhancements/fy0617/2004028133-d.html
ISBN:	0471703087 :

Indispensable : = how to become the company that your customers can't live without /
Calloway, Joe.

Indispensable :how to become the company that your customers can't live without /Joe Calloway. - Hoboken, N.J. :J. Wiley,c2005. - xiii, 226 p. ;24 cm.

The default choice -- The five drivers -- Case study: Deluxe -- Back to the six new basics -- Case study: W Hotels -- Create community -- Case study: Gitomer -- Obvious but often overlooked -- Right place, right time -- Case study: The Pancake Pantry -- Big picture outcome -- Twenty-eight indispensable lessons -- Case study: Pinnacle Financial Partners -- Repeatable process -- Stop apologizing, start doing your job -- Case study: Law Talk -- The customer decides.

ISBN: 0471703087 :US24.95

LCCN: 2004028133Subjects--Topical Terms:

774594
Customer loyalty
--Case studies.

LC Class. No.: HF5415.525 / .C35 2005

Dewey Class. No.: 658.8/343

Indispensable : = how to become the company that your customers can't live without /
LDR:01472pam a2200205 a 45 001 709904
005 20070122
008 061212s2005 nju 000 0 eng
010 $a 2004028133
020 $a 0471703087 : $c US24.95
035 $a IM95T0330
040 $a DLC $c DLC $d DLC
050 0 0 $a HF5415.525 $b .C35 2005
082 0 0 $a 658.8/343 $2 22
100 $a Calloway, Joe. $3 774593
245 1 0 $a Indispensable : $b how to become the company that your customers can't live without / $c Joe Calloway.
260 $a Hoboken, N.J. : $c c2005. $b J. Wiley,
300 $a xiii, 226 p. ; $c 24 cm.
505 0 $a The default choice -- The five drivers -- Case study: Deluxe -- Back to the six new basics -- Case study: W Hotels -- Create community -- Case study: Gitomer -- Obvious but often overlooked -- Right place, right time -- Case study: The Pancake Pantry -- Big picture outcome -- Twenty-eight indispensable lessons -- Case study: Pinnacle Financial Partners -- Repeatable process -- Stop apologizing, start doing your job -- Case study: Law Talk -- The customer decides.
650 $a Customer loyalty $v Case studies. $3 774594
650 $a Customer loyalty. $3 717777
856 4 1 $3 Table of contents only $u http://www.loc.gov/catdir/toc/ecip054/2004028133.html $z http://www.loc.gov/catdir/toc/ecip054/2004028133.html
856 4 2 $3 Contributor biographical information $u http://www.loc.gov/catdir/enhancements/fy0617/2004028133-b.html $z http://www.loc.gov/catdir/enhancements/fy0617/2004028133-b.html
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/enhancements/fy0617/2004028133-d.html $z http://www.loc.gov/catdir/enhancements/fy0617/2004028133-d.html