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Quality Improvement Project to Impro...

Blocker, Sandra.

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Quality Improvement Project to Improve Safety in the Emergency Department Through Conflict Resolution Training.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Quality Improvement Project to Improve Safety in the Emergency Department Through Conflict Resolution Training./
Author:	Blocker, Sandra.
Published:	Ann Arbor : ProQuest Dissertations & Theses, : 2024,
Description:	93 p.
Notes:	Source: Dissertations Abstracts International, Volume: 85-10, Section: A.
Contained By:	Dissertations Abstracts International85-10A.
Subject:	Nursing. -
Online resource:	https://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=31241373
ISBN:	9798382315775

Quality Improvement Project to Improve Safety in the Emergency Department Through Conflict Resolution Training.
Blocker, Sandra.

Quality Improvement Project to Improve Safety in the Emergency Department Through Conflict Resolution Training. - Ann Arbor : ProQuest Dissertations & Theses, 2024 - 93 p.

Source: Dissertations Abstracts International, Volume: 85-10, Section: A.

Thesis (D.N.P.)--Jacksonville University, 2024.

Background: Healthcare is not immune to conflict or violence. Nurses are among the most respected professions in the United States (Brenan, 2023). However, they still report acts of violence while on duty. Acts of violence include verbal and physical abuse. Workplace violence is prevalent worldwide among healthcare workers. These workplace violence events negatively impact our healthcare workforce and their ability to provide quality care. Reporting these events and providing education and training sessions are crucial in decreasing workplace violence.Aim: The project aimed to provide emergency department employees with techniques to identify and diminish escalating behaviors. Emergency department staff answered questions on a confidence scale comparing the pre- and post-training confidence levels.Methods: The methods utilized during this project included two activities: a PowerPoint presentation identifying escalating behaviors and their possible causes and two scenario-based simulation activities and evaluating the healthcare team's confidence level after receiving the education utilizing the Walsh and Owen Confidence Scale (2018).Results: Despite the willingness of many ED employees and the emergency department's support for this quality improvement project, participation could have been higher. Thirty-one (31) employees out of one hundred eligible committed to participate in the project in its entirety and completed both pre- and post-intervention questionnaires. There was a 31% participation rate in the department. The confidence scores may have been affected by the low participation rate and the fact that 75% of participants had previous de-escalation training. Both pre- and post-survey confidence scores were in the "high confidence" range (61-84) established by the authors of the survey. This suggested that while there were no significant improvements in confidence, levels of confidence remained high throughout the project. Conclusion: Participation in this quality improvement project did not result in an increase in confidence among the emergency department staff. Confidence scores stayed consistently high, ranging from 64 to 84, with a pre-training rate of 68 percent and a post-training rate of 71 percent, despite 31 percent of all employees taking part.

ISBN: 9798382315775Subjects--Topical Terms:

528444
Nursing.
Subjects--Index Terms:

Conflict management

Quality Improvement Project to Improve Safety in the Emergency Department Through Conflict Resolution Training.
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300 $a 93 p.
500 $a Source: Dissertations Abstracts International, Volume: 85-10, Section: A.
500 $a Advisor: Kott, Kathryn.
502 $a Thesis (D.N.P.)--Jacksonville University, 2024.
520 $a Background: Healthcare is not immune to conflict or violence. Nurses are among the most respected professions in the United States (Brenan, 2023). However, they still report acts of violence while on duty. Acts of violence include verbal and physical abuse. Workplace violence is prevalent worldwide among healthcare workers. These workplace violence events negatively impact our healthcare workforce and their ability to provide quality care. Reporting these events and providing education and training sessions are crucial in decreasing workplace violence.Aim: The project aimed to provide emergency department employees with techniques to identify and diminish escalating behaviors. Emergency department staff answered questions on a confidence scale comparing the pre- and post-training confidence levels.Methods: The methods utilized during this project included two activities: a PowerPoint presentation identifying escalating behaviors and their possible causes and two scenario-based simulation activities and evaluating the healthcare team's confidence level after receiving the education utilizing the Walsh and Owen Confidence Scale (2018).Results: Despite the willingness of many ED employees and the emergency department's support for this quality improvement project, participation could have been higher. Thirty-one (31) employees out of one hundred eligible committed to participate in the project in its entirety and completed both pre- and post-intervention questionnaires. There was a 31% participation rate in the department. The confidence scores may have been affected by the low participation rate and the fact that 75% of participants had previous de-escalation training. Both pre- and post-survey confidence scores were in the "high confidence" range (61-84) established by the authors of the survey. This suggested that while there were no significant improvements in confidence, levels of confidence remained high throughout the project. Conclusion: Participation in this quality improvement project did not result in an increase in confidence among the emergency department staff. Confidence scores stayed consistently high, ranging from 64 to 84, with a pre-training rate of 68 percent and a post-training rate of 71 percent, despite 31 percent of all employees taking part.
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