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Video Meetings in a Pandemic Era: Emotional Exhaustion, Stressors, and Coping.

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Video Meetings in a Pandemic Era: Emotional Exhaustion, Stressors, and Coping./
作者:	Johnson, Betty J.
出版者:	Ann Arbor : ProQuest Dissertations & Theses, : 2021,
面頁冊數:	289 p.
附註:	Source: Dissertations Abstracts International, Volume: 82-11, Section: B.
Contained By:	Dissertations Abstracts International82-11B.
標題:	Communication. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=28420546
ISBN:	9798582574019

Video Meetings in a Pandemic Era: Emotional Exhaustion, Stressors, and Coping.
Johnson, Betty J.

Video Meetings in a Pandemic Era: Emotional Exhaustion, Stressors, and Coping. - Ann Arbor : ProQuest Dissertations & Theses, 2021 - 289 p.

Source: Dissertations Abstracts International, Volume: 82-11, Section: B.

Thesis (Ph.D.)--Antioch University, 2021.

This item must not be sold to any third party vendors.

In the first quarter of 2020, societal upheavals related to the COVID-19 pandemic included employers' work-from-home mandates and an almost overnight adoption of video meetings to replace in-person meetings no longer possible due to contagion fears and social distancing requirements. This exploratory study aimed to address, in part, the scientific knowledge gap about video meetings as a source of emotional labor. The study used mixed methods to explore three hypotheses concerning how the contemporary use of video meetings related to emotional exhaustion, stressors, and coping. Data were gathered through an online survey questionnaire. Emotional exhaustion, the dependent variable in the study, was measured using the Maslach Burnout Inventory (Schaufeli et al., 1996) General Survey emotional exhaustion subset of items. Stressors measured included surface acting, which was measured using items adapted from Grandey's (2005) scale. Coping was measured by perceptions about coping resources and cognitive coping. Socio-demographic characteristics served as control variables. Open-ended items produced data pertaining to emotional exhaustion, stressors, and coping related to video meetings. After data cleaning, the sample comprised 345 (n = 345) cross-sector professionals working for U.S.-based organizations. Findings based on a series of linear regression analyses and qualitative data thematic analysis showed video meeting hours and surface acting significantly related to a higher level of emotional exhaustion. Extrovertism, nonwork video gatherings, and social support from another adult in the home were nonsignificant in their relationships with emotional exhaustion. Perceptions that video meetings were too many for participants to accomplish their overall job responsibilities were significantly related to a higher emotional exhaustion level. Perceptions that video meetings were useful to the participant significantly related to a lower emotional exhaustion level. Perceptions that family, household, and personal responsibilities competed for the energy participants needed to do their jobs successfully were also significantly related to a higher emotional exhaustion level. Qualitative data analysis also revealed emergent themes that suggest implications for practitioners and direction for future research. This dissertation is available in open access at AURA: Antioch University Repository and Archive, http://aura.antioch.edu/ and OhioLINK ETD Center, https://etd.ohiolink.edu.

ISBN: 9798582574019Subjects--Topical Terms:

524709
Communication.
Subjects--Index Terms:

Autonomy

Video Meetings in a Pandemic Era: Emotional Exhaustion, Stressors, and Coping.
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