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What managers say, what employees he...
~
Maruca, Regina Fazio.
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What managers say, what employees hear = connecting with your front line (so they'll connect with customers) /
Record Type:
Electronic resources : Monograph/item
Title/Author:
What managers say, what employees hear/ edited by Regina Fazio Maruca.
Reminder of title:
connecting with your front line (so they'll connect with customers) /
other author:
Maruca, Regina Fazio.
Published:
Westport, Conn. :Praeger Publishers, : 2006.,
Description:
xvi, 175 p. :ill. ;25 cm.
[NT 15003449]:
Introduction -- Big picture essentials -- Organizing the front line : turning decisions into actions / Paul Rogers and Jenny Davis-Peccoud -- How should the front line really treat your customers? / Paul F. Nunes and Woodruff W. Driggs -- What Charles taught me about trust at the front line / Robert M. Galford and Woodruff W. Driggs -- A mission for the front line / Edward E. Lawler III -- The case for the chief experience officer / Jeffrey F. Rayport -- Products, customers, and front-line employees / Jay W. Lorsch -- Riffs on the here and now -- "We're here to help" (or not) / Monica Higgins -- The seven deadly sins of corporate miscommunication / Sam I. Hill and Rachel E. Hill -- No time to be authentic? / Ton Plekkenpol -- Case-based insights -- Once upon a time at San Juan Regional Medical Center / Gary Adamson, B. Joseph Pine II, Tom Van Steenhoven, and Jodi Kroupa -- Strategy and style : Len Roberts at RadioShack / V. Kasturi Rangan and Marie Bell -- Connecting with employees through front-line leadership : lessons from Southwest Airlines / Jody Hoffer Gittell -- History tells us-- -- Great leaders create environments that unlock potential and lift the human spirit / Michael Lee Stallard, Carolyn Dewing-Hommes, and Jason Pankau.
Subject:
Industrial relations. -
Online resource:
https://ebooks.abc-clio.com/?isbn=9780313050596An electronic book in the ABC-CLIO eBooks Online database, accessible through the World Wide Web; click for information.
ISBN:
0313050597 (e-Book)
What managers say, what employees hear = connecting with your front line (so they'll connect with customers) /
What managers say, what employees hear
connecting with your front line (so they'll connect with customers) /[electronic resource] :edited by Regina Fazio Maruca. - Westport, Conn. :Praeger Publishers,2006. - xvi, 175 p. :ill. ;25 cm.
Includes bibliographical references and index.
Introduction -- Big picture essentials -- Organizing the front line : turning decisions into actions / Paul Rogers and Jenny Davis-Peccoud -- How should the front line really treat your customers? / Paul F. Nunes and Woodruff W. Driggs -- What Charles taught me about trust at the front line / Robert M. Galford and Woodruff W. Driggs -- A mission for the front line / Edward E. Lawler III -- The case for the chief experience officer / Jeffrey F. Rayport -- Products, customers, and front-line employees / Jay W. Lorsch -- Riffs on the here and now -- "We're here to help" (or not) / Monica Higgins -- The seven deadly sins of corporate miscommunication / Sam I. Hill and Rachel E. Hill -- No time to be authentic? / Ton Plekkenpol -- Case-based insights -- Once upon a time at San Juan Regional Medical Center / Gary Adamson, B. Joseph Pine II, Tom Van Steenhoven, and Jodi Kroupa -- Strategy and style : Len Roberts at RadioShack / V. Kasturi Rangan and Marie Bell -- Connecting with employees through front-line leadership : lessons from Southwest Airlines / Jody Hoffer Gittell -- History tells us-- -- Great leaders create environments that unlock potential and lift the human spirit / Michael Lee Stallard, Carolyn Dewing-Hommes, and Jason Pankau.
ISBN: 0313050597 (e-Book)
LCCN: 2005036833Subjects--Topical Terms:
590976
Industrial relations.
LC Class. No.: HD6971 / .W46 2006
Dewey Class. No.: 658.4/5
What managers say, what employees hear = connecting with your front line (so they'll connect with customers) /
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connecting with your front line (so they'll connect with customers) /
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edited by Regina Fazio Maruca.
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Westport, Conn. :
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Introduction -- Big picture essentials -- Organizing the front line : turning decisions into actions / Paul Rogers and Jenny Davis-Peccoud -- How should the front line really treat your customers? / Paul F. Nunes and Woodruff W. Driggs -- What Charles taught me about trust at the front line / Robert M. Galford and Woodruff W. Driggs -- A mission for the front line / Edward E. Lawler III -- The case for the chief experience officer / Jeffrey F. Rayport -- Products, customers, and front-line employees / Jay W. Lorsch -- Riffs on the here and now -- "We're here to help" (or not) / Monica Higgins -- The seven deadly sins of corporate miscommunication / Sam I. Hill and Rachel E. Hill -- No time to be authentic? / Ton Plekkenpol -- Case-based insights -- Once upon a time at San Juan Regional Medical Center / Gary Adamson, B. Joseph Pine II, Tom Van Steenhoven, and Jodi Kroupa -- Strategy and style : Len Roberts at RadioShack / V. Kasturi Rangan and Marie Bell -- Connecting with employees through front-line leadership : lessons from Southwest Airlines / Jody Hoffer Gittell -- History tells us-- -- Great leaders create environments that unlock potential and lift the human spirit / Michael Lee Stallard, Carolyn Dewing-Hommes, and Jason Pankau.
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https://ebooks.abc-clio.com/?isbn=9780313050596
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An electronic book in the ABC-CLIO eBooks Online database, accessible through the World Wide Web; click for information.
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W9455832
電子資源
11.線上閱覽_V
電子書
EB HD6971 .W46 2006
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1 records • Pages 1 •
1
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