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Predictive Correlational Study on th...

Kjellander, Mark Allen.

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Predictive Correlational Study on the Effects of Emotional Intelligence on Information Technology Support Staff in a Higher Education Environment.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Predictive Correlational Study on the Effects of Emotional Intelligence on Information Technology Support Staff in a Higher Education Environment./
Author:	Kjellander, Mark Allen.
Published:	Ann Arbor : ProQuest Dissertations & Theses, : 2021,
Description:	124 p.
Notes:	Source: Dissertations Abstracts International, Volume: 82-08, Section: B.
Contained By:	Dissertations Abstracts International82-08B.
Subject:	Personality psychology. -
Online resource:	https://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=28263031
ISBN:	9798569962556

Predictive Correlational Study on the Effects of Emotional Intelligence on Information Technology Support Staff in a Higher Education Environment.
Kjellander, Mark Allen.

Predictive Correlational Study on the Effects of Emotional Intelligence on Information Technology Support Staff in a Higher Education Environment. - Ann Arbor : ProQuest Dissertations & Theses, 2021 - 124 p.

Source: Dissertations Abstracts International, Volume: 82-08, Section: B.

Thesis (D.B.A.)--Saint Leo University, 2021.

This item must not be sold to any third party vendors.

This predictive correlational study examined to what extent a relationship exists between the emotional intelligence of the staff in the information technology department's productivity and end-user satisfaction, as well as the quality of work done by those departments. Three universities were sampled for emotional intelligence, work productivity, end-user satisfaction, and quality of work performed. These data were examined and statistically analyzed to determine the effect of emotional intelligence on these factors. The data revealed that there is a significant relationship between emotional intelligence and work productivity. The data also revealed a possible relationship between emotional intelligence and work quality. However, there were not enough data to support a conclusion. This study shows the need for emotional intelligence training to increase the productivity of workers. Furthermore, the research illustrates that the use of emotional intelligence by human resources departments to screen employees could be very beneficial. Further research is needed in this area with larger sample sizes.

ISBN: 9798569962556Subjects--Topical Terms:

2144789
Personality psychology.
Subjects--Index Terms:

Emotional intelligence

Predictive Correlational Study on the Effects of Emotional Intelligence on Information Technology Support Staff in a Higher Education Environment.
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245 1 0 $a Predictive Correlational Study on the Effects of Emotional Intelligence on Information Technology Support Staff in a Higher Education Environment.
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300 $a 124 p.
500 $a Source: Dissertations Abstracts International, Volume: 82-08, Section: B.
500 $a Advisor: Pratt, Robert D.
502 $a Thesis (D.B.A.)--Saint Leo University, 2021.
506 $a This item must not be sold to any third party vendors.
520 $a This predictive correlational study examined to what extent a relationship exists between the emotional intelligence of the staff in the information technology department's productivity and end-user satisfaction, as well as the quality of work done by those departments. Three universities were sampled for emotional intelligence, work productivity, end-user satisfaction, and quality of work performed. These data were examined and statistically analyzed to determine the effect of emotional intelligence on these factors. The data revealed that there is a significant relationship between emotional intelligence and work productivity. The data also revealed a possible relationship between emotional intelligence and work quality. However, there were not enough data to support a conclusion. This study shows the need for emotional intelligence training to increase the productivity of workers. Furthermore, the research illustrates that the use of emotional intelligence by human resources departments to screen employees could be very beneficial. Further research is needed in this area with larger sample sizes.
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