東華大學圖書館 |

Language: English

Help

回圖書館首頁

手機版館藏查詢

Back

Switch To: Labeled | MARC Mode | ISBD

Aligning Employee Behavior with an O...

Austad, Katherine.

Linked to FindBook

Google Book

Amazon

博客來

Aligning Employee Behavior with an Organization's Core Values through Inquiry and Storytelling.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Aligning Employee Behavior with an Organization's Core Values through Inquiry and Storytelling./
Author:	Austad, Katherine.
Published:	Ann Arbor : ProQuest Dissertations & Theses, : 2019,
Description:	56 p.
Notes:	Source: Masters Abstracts International, Volume: 81-04.
Contained By:	Masters Abstracts International81-04.
Subject:	Management. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=13902851
ISBN:	9781085689526

Aligning Employee Behavior with an Organization's Core Values through Inquiry and Storytelling.
Austad, Katherine.

Aligning Employee Behavior with an Organization's Core Values through Inquiry and Storytelling. - Ann Arbor : ProQuest Dissertations & Theses, 2019 - 56 p.

Source: Masters Abstracts International, Volume: 81-04.

Thesis (M.B.A.)--The College of St. Scholastica, 2019.

This item must not be sold to any third party vendors.

The paper and applied research examined strategies that a company can use to align employee behavior with its core values. A Bohmian dialogue session was facilitated at a large, customer service based organization in the Midwest to solicit feedback from management, back-office employees, and front-office employees about the impact of the organization's core values on employee behavior and to generate ideas on how to improve behaviors that align with core values. Participants' comments were summarized and recorded during the dialogue and then synthesized into one document following the dialogue. Researchers applied content analysis toidentify themes related to employee behavior and core values. The four main themes that emerged were: 1) The core value of "caring" is expressed in words or in stories that provide behavioral clarity, 2) The core values of "excellence" and "integrity" need greater behavioral definition and clarity, 3) Participants sense a values-based difference between this organization and others, and 4) Participants recognize the need and/or opportunity to become better. Participants offered suggestions for improvement that could be implemented by management and maintained at all levels through various pathways of storytelling. Implementing these improvements may lead to stronger alignment of employee behavior to core values and stronger organizational performance. This study also provides a model for how other customer-service based organizations can apply organization development theory and principles, including inquiry and storytelling, to facilitate positive change and increase a competitive edge in the market.Keywords: customer-service,

ISBN: 9781085689526Subjects--Topical Terms:

516664
Management.
Subjects--Index Terms:

Opportunity to improve

Aligning Employee Behavior with an Organization's Core Values through Inquiry and Storytelling.
LDR:02918nmm a2200397 4500 001 2273731
005 20201110120242.5
008 220629s2019 ||||||||||||||||| ||eng d
020 $a 9781085689526
035 $a (MiAaPQ)AAI13902851
035 $a AAI13902851
040 $a MiAaPQ $c MiAaPQ
100 1 $a Austad, Katherine. $3 3551182
245 1 0 $a Aligning Employee Behavior with an Organization's Core Values through Inquiry and Storytelling.
260 1 $a Ann Arbor : $b ProQuest Dissertations & Theses, $c 2019
300 $a 56 p.
500 $a Source: Masters Abstracts International, Volume: 81-04.
500 $a Advisor: Hartl, Robert.
502 $a Thesis (M.B.A.)--The College of St. Scholastica, 2019.
506 $a This item must not be sold to any third party vendors.
520 $a The paper and applied research examined strategies that a company can use to align employee behavior with its core values. A Bohmian dialogue session was facilitated at a large, customer service based organization in the Midwest to solicit feedback from management, back-office employees, and front-office employees about the impact of the organization's core values on employee behavior and to generate ideas on how to improve behaviors that align with core values. Participants' comments were summarized and recorded during the dialogue and then synthesized into one document following the dialogue. Researchers applied content analysis toidentify themes related to employee behavior and core values. The four main themes that emerged were: 1) The core value of "caring" is expressed in words or in stories that provide behavioral clarity, 2) The core values of "excellence" and "integrity" need greater behavioral definition and clarity, 3) Participants sense a values-based difference between this organization and others, and 4) Participants recognize the need and/or opportunity to become better. Participants offered suggestions for improvement that could be implemented by management and maintained at all levels through various pathways of storytelling. Implementing these improvements may lead to stronger alignment of employee behavior to core values and stronger organizational performance. This study also provides a model for how other customer-service based organizations can apply organization development theory and principles, including inquiry and storytelling, to facilitate positive change and increase a competitive edge in the market.Keywords: customer-service,
590 $a School code: 0614.
650 4 $a Management. $3 516664
650 4 $a Business administration. $3 3168311
650 4 $a Organization theory. $3 2122787
653 $a Opportunity to improve
653 $a Learning
653 $a Storytelling
653 $a Values-aligned behavior
653 $a Core values
653 $a Organization development
653 $a Customer service
690 $a 0454
690 $a 0310
690 $a 0635
710 2 $a The College of St. Scholastica. $b Management. $3 1671699
773 0 $t Masters Abstracts International $g 81-04.
790 $a 0614
791 $a M.B.A.
792 $a 2019
793 $a English
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=13902851