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A Phenomenological Study of the Expe...

Howard, Stephen M.

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A Phenomenological Study of the Experiences of College Administrators to Conduct Effective Assessment of Student Services Programs.

Record Type:	Electronic resources : Monograph/item
Title/Author:	A Phenomenological Study of the Experiences of College Administrators to Conduct Effective Assessment of Student Services Programs./
Author:	Howard, Stephen M.
Published:	Ann Arbor : ProQuest Dissertations & Theses, : 2020,
Description:	98 p.
Notes:	Source: Dissertations Abstracts International, Volume: 81-12, Section: A.
Contained By:	Dissertations Abstracts International81-12A.
Subject:	Educational leadership. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=27997530
ISBN:	9798617097667

A Phenomenological Study of the Experiences of College Administrators to Conduct Effective Assessment of Student Services Programs.
Howard, Stephen M.

A Phenomenological Study of the Experiences of College Administrators to Conduct Effective Assessment of Student Services Programs. - Ann Arbor : ProQuest Dissertations & Theses, 2020 - 98 p.

Source: Dissertations Abstracts International, Volume: 81-12, Section: A.

Thesis (Ed.D.)--Northcentral University, 2020.

This item must not be sold to any third party vendors.

Assessment of student services programs and services is a crucial part of the ensuring that those programs and services are actually providing what they are intended to provide. Considering the importance of students finding student services programs or services that serve their unique situation, assessment of student services programs plays a role in identifying what those unique needs might be and how to address them accordingly. The problem addressed in this study was that college administrators who may or may not have had formal training in the assessment of student services programs are expected to conduct formal program assessments and failing to do so can impact the quality of university programs and services. The purpose of this phenomenological study was to document the experiences of college administrators with formal assessment of student services programs training and formal evaluations of university programs. The sample was a group of ten college administrators who met a specific set of prerequisite criteria including 2 years of experience in higher education and experience with assessment work of student programs and services in their regular day-to-day duties. Data were collected using face-to-face interviews. The findings are that the majority of college administrators sampled did not receive student programs and services assessment training in their own bachelors or masters degrees, and only some received on-the-job training in students services assessment work. One recommendation for future research is to survey a broader pool of college administrators and quantitatively provide insight on student services program assessment work on a broader scale.

ISBN: 9798617097667Subjects--Topical Terms:

529436
Educational leadership.
Subjects--Index Terms:

Administration

A Phenomenological Study of the Experiences of College Administrators to Conduct Effective Assessment of Student Services Programs.
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