The post-pandemic business playbook ...
Mintz, Ofer.

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  • The post-pandemic business playbook = customer-centric solutions to help your firm grow /
  • 紀錄類型: 書目-電子資源 : Monograph/item
    正題名/作者: The post-pandemic business playbook/ by Ofer Mintz.
    其他題名: customer-centric solutions to help your firm grow /
    作者: Mintz, Ofer.
    出版者: Singapore :Springer Singapore : : 2021.,
    面頁冊數: 1 online resource (xix, 224 p.) :ill., digital ;24 cm.
    內容註: 1.Introduction -- 2.Section One: How and why the COVID-19 economic crisis occurred? A customer behavior-based perspective -- 3.Five phases for how customer behavior changed in response to COVID-19 -- 4.Psychological and economic explanations for why the COVID-19 economic crisis occurred -- 5. Section Two: Customer-centric growth strategies -- 6. An opportunity unlike ever before -- 7. First quadrant: status quo growth strategy -- 8. Second quadrant: new customer markets -- 9. Third quadrant: new products -- 10. Fourth Quadrant: Diversify simultaneously into new markets with new or modified products -- 11. Section Three: The COUNTER COVID customer-centric framework your firm needs to employ NOW -- 12. Create emotional connections to CREATES loyalty -- 13. Demonstrate product value -- 14. Extend digital footprint -- 15. Conclusion.
    Contained By: Springer Nature eBook
    標題: Customer relations. -
    電子資源: https://doi.org/10.1007/978-981-16-5868-6
    ISBN: 9789811658686
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