東華大學圖書館 |

Smart service management = design guidelines and best practices /

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Smart service management/ edited by Maria Maleshkova, Niklas Kuhl, Philipp Jussen.
其他題名:	design guidelines and best practices /
其他作者:	Maleshkova, Maria.
出版者:	Cham :Springer International Publishing : : 2020.,
面頁冊數:	xiv, 227 p. :ill. (some col.), digital ;24 cm.
內容註:	Part I: Introduction to Smart Services -- Introduction to Smart Service Management -- Grasping the Terminology: Smart Services, Smart Service Systems, and Cyber-Physical Systems -- Industrial Maintenance in the Digital World -- Part II: Smart Service Design -- Introduction to Smart Service Design -- Smart Service Engineering -- Smart Service Prototyping -- Capturing the Value: How to Charge for Smart Services -- Market Launch of Smart Services -- Part III: Smart Service Architecture -- Introduction to Smart Service Architectures -- Reference Architecture Models for Smart Services -- Reference ArchitectureModels for Smart Service Networks -- Smart Services in the PhysicalWorld: Digital Twins -- Part IV: Smart Service Analytics -- Service Analytics: Putting the "Smart" in Smart Services -- Part V: Smart Service Use Cases -- Introduction to Smart Service Use Cases -- Designing a Smart Service for Customer Need Identification in B2B Ticketing Systems -- Smart Services: A Condition Monitoring Use Case Utilizing System-Wide Analyses -- Developing Real-Time Smart Industrial Analytics for Industry 4.0 Applications -- How Transformational Management Enabled the Development of a Next Level Condition Monitoring Solution.
Contained By:	Springer Nature eBook
標題:	Application software - Development. -
電子資源:	https://doi.org/10.1007/978-3-030-58182-4
ISBN:	9783030581824

Smart service management = design guidelines and best practices /
Smart service managementdesign guidelines and best practices /[electronic resource] :edited by Maria Maleshkova, Niklas Kuhl, Philipp Jussen. - Cham :Springer International Publishing :2020. - xiv, 227 p. :ill. (some col.), digital ;24 cm.

Part I: Introduction to Smart Services -- Introduction to Smart Service Management -- Grasping the Terminology: Smart Services, Smart Service Systems, and Cyber-Physical Systems -- Industrial Maintenance in the Digital World -- Part II: Smart Service Design -- Introduction to Smart Service Design -- Smart Service Engineering -- Smart Service Prototyping -- Capturing the Value: How to Charge for Smart Services -- Market Launch of Smart Services -- Part III: Smart Service Architecture -- Introduction to Smart Service Architectures -- Reference Architecture Models for Smart Services -- Reference ArchitectureModels for Smart Service Networks -- Smart Services in the PhysicalWorld: Digital Twins -- Part IV: Smart Service Analytics -- Service Analytics: Putting the "Smart" in Smart Services -- Part V: Smart Service Use Cases -- Introduction to Smart Service Use Cases -- Designing a Smart Service for Customer Need Identification in B2B Ticketing Systems -- Smart Services: A Condition Monitoring Use Case Utilizing System-Wide Analyses -- Developing Real-Time Smart Industrial Analytics for Industry 4.0 Applications -- How Transformational Management Enabled the Development of a Next Level Condition Monitoring Solution.

This book presents the main theoretical foundations behind smart services as well as specific guidelines and practically proven methods on how to design them. Furthermore, it gives an overview of the possible implementation architectures and shows how the designed smart services can be realized with specific technologies. Finally, it provides four specific use cases that show how smart services have been realized in practice and what impact they have within the businesses. The first part of the book defines the basic concepts and aims to establish a shared understanding of terms, such as smart services, service systems, smart service systems or cyber-physical systems. On this basis, it provides an analysis of existing work and includes insights on how an organization incorporating smart services could enhance and adjust their management and business processes. The second part on the design of smart services elaborates on what constitutes a successful smart service and describes experiences in the area of interdisciplinary teams, strategic partnerships, the overall service systems and the common data basis. In the third part, technical reference architectures are presented in detail, encompassing topics on the design of digital twins in cyber physical systems, the communication between entities and sensors in the age of Industry 4.0 as well as data management and integration. The fourth part then highlights a number of analytical possibilities that can be realized and that can constitute or be part of smart services, including machine learning and artificial intelligence methods. Finally, the applicability of the introduced design and development method is demonstrated by considering specific real-world use cases. These include services in the industrial and mobility sector, which were developed in direct cooperation with industry partners. The main target audience of this book is industry-focused readers, especially practitioners from industry, who are involved in supporting and managing digital business. These include professionals working in business development, product management, strategy, and development, ranging from middle management to Chief Digital Officers. It conveys all the basics needed for developing smart services and successfully placing them on the market by explaining technical aspects as well as showcasing practical use cases.

ISBN: 9783030581824

Standard No.: 10.1007/978-3-030-58182-4doiSubjects--Topical Terms:

539563
Application software
--Development.

LC Class. No.: QA76.76.A65 / S63 2020

Dewey Class. No.: 005.7

Smart service management = design guidelines and best practices /
LDR:04683nmm a2200337 a 4500 001 2257863
003 DE-He213
005 20210126194330.0
006 m d
007 cr nn 008maaau
008 220420s2020 sz s 0 eng d
020 $a 9783030581824 $q (electronic bk.)
020 $a 9783030581817 $q (paper)
024 7 $a 10.1007/978-3-030-58182-4 $2 doi
035 $a 978-3-030-58182-4
040 $a GP $c GP
041 0 $a eng
050 4 $a QA76.76.A65 $b S63 2020
072 7 $a UNH $2 bicssc
072 7 $a COM032000 $2 bisacsh
072 7 $a UNH $2 thema
072 7 $a UDBD $2 thema
082 0 4 $a 005.7 $2 23
090 $a QA76.76.A65 $b S636 2020
245 0 0 $a Smart service management $h [electronic resource] : $b design guidelines and best practices / $c edited by Maria Maleshkova, Niklas Kuhl, Philipp Jussen.
260 $a Cham : $b Springer International Publishing : $b Imprint: Springer, $c 2020.
300 $a xiv, 227 p. : $b ill. (some col.), digital ; $c 24 cm.
505 0 $a Part I: Introduction to Smart Services -- Introduction to Smart Service Management -- Grasping the Terminology: Smart Services, Smart Service Systems, and Cyber-Physical Systems -- Industrial Maintenance in the Digital World -- Part II: Smart Service Design -- Introduction to Smart Service Design -- Smart Service Engineering -- Smart Service Prototyping -- Capturing the Value: How to Charge for Smart Services -- Market Launch of Smart Services -- Part III: Smart Service Architecture -- Introduction to Smart Service Architectures -- Reference Architecture Models for Smart Services -- Reference ArchitectureModels for Smart Service Networks -- Smart Services in the PhysicalWorld: Digital Twins -- Part IV: Smart Service Analytics -- Service Analytics: Putting the "Smart" in Smart Services -- Part V: Smart Service Use Cases -- Introduction to Smart Service Use Cases -- Designing a Smart Service for Customer Need Identification in B2B Ticketing Systems -- Smart Services: A Condition Monitoring Use Case Utilizing System-Wide Analyses -- Developing Real-Time Smart Industrial Analytics for Industry 4.0 Applications -- How Transformational Management Enabled the Development of a Next Level Condition Monitoring Solution.
520 $a This book presents the main theoretical foundations behind smart services as well as specific guidelines and practically proven methods on how to design them. Furthermore, it gives an overview of the possible implementation architectures and shows how the designed smart services can be realized with specific technologies. Finally, it provides four specific use cases that show how smart services have been realized in practice and what impact they have within the businesses. The first part of the book defines the basic concepts and aims to establish a shared understanding of terms, such as smart services, service systems, smart service systems or cyber-physical systems. On this basis, it provides an analysis of existing work and includes insights on how an organization incorporating smart services could enhance and adjust their management and business processes. The second part on the design of smart services elaborates on what constitutes a successful smart service and describes experiences in the area of interdisciplinary teams, strategic partnerships, the overall service systems and the common data basis. In the third part, technical reference architectures are presented in detail, encompassing topics on the design of digital twins in cyber physical systems, the communication between entities and sensors in the age of Industry 4.0 as well as data management and integration. The fourth part then highlights a number of analytical possibilities that can be realized and that can constitute or be part of smart services, including machine learning and artificial intelligence methods. Finally, the applicability of the introduced design and development method is demonstrated by considering specific real-world use cases. These include services in the industrial and mobility sector, which were developed in direct cooperation with industry partners. The main target audience of this book is industry-focused readers, especially practitioners from industry, who are involved in supporting and managing digital business. These include professionals working in business development, product management, strategy, and development, ranging from middle management to Chief Digital Officers. It conveys all the basics needed for developing smart services and successfully placing them on the market by explaining technical aspects as well as showcasing practical use cases.
650 0 $a Application software $x Development. $3 539563
650 0 $a Business $x Data processing. $3 527441
650 0 $a Information technology. $3 532993
650 0 $a Software engineering. $3 559826
650 1 4 $a Information Systems Applications (incl. Internet) $3 1565452
650 2 4 $a IT in Business. $3 2114922
650 2 4 $a Computer Appl. in Administrative Data Processing. $3 892567
650 2 4 $a Software Engineering. $3 890874
700 1 $a Maleshkova, Maria. $3 3529399
700 1 $a Kuhl, Niklas. $3 3447095
700 1 $a Jussen, Philipp. $3 3529400
710 2 $a SpringerLink (Online service) $3 836513
773 0 $t Springer Nature eBook
856 4 0 $u https://doi.org/10.1007/978-3-030-58182-4
950 $a Computer Science (SpringerNature-11645)