Managing industrial services = from ...
Friedli, Thomas.

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  • Managing industrial services = from basics to the emergence of smart and remote services /
  • 紀錄類型: 書目-電子資源 : Monograph/item
    正題名/作者: Managing industrial services/ edited by Thomas Friedli, Philipp Osterrieder, Moritz Classen.
    其他題名: from basics to the emergence of smart and remote services /
    其他作者: Friedli, Thomas.
    出版者: Cham :Springer International Publishing : : 2021.,
    面頁冊數: xvii, 218 p. :ill., digital ;24 cm.
    內容註: Part I: Theoretical Considerations -- Introduction to Managing Industrial Services -- Servitization of Manufacturing Companies -- Fundamentals of Industrial Service Management -- Service Strategy -- Organizational Structure -- Service Innovation -- Service Sales -- Service Operations -- Customer Relationship Management and the Value Network -- Outlook and Summary of Managing Industrial Services -- Part II: Insights from Practice -- Editorial to Managing Industrial Services: Insights from Practice -- Industrial Smart Services Facilitated by the Heidelberg Cloud -- Adaptive Service: Digital Service Platform and the Service Crowd Community -- Enabling the Dealer Network to Deliver Smart Services -- SKF: Rotating Equipment Performance, a Shift in Perspective-From Transactions to Outcomes -- Value Co-creation as Key to Customer Satisfaction in Digital Services Sales -- Applications of a Digital Twin for the Use of Compressed Air Stations: Concepts and Methods for Model-Based Automatic Planning, Design, Control, and Analysis of Compressed Air Stations.
    Contained By: Springer Nature eBook
    標題: Manufacturing industries - Customer services. -
    電子資源: https://doi.org/10.1007/978-3-030-72728-4
    ISBN: 9783030727284
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