Robots, artificial intelligence, and...
Ivanov, Stanislav.

FindBook      Google Book      Amazon      博客來     
  • Robots, artificial intelligence, and service automation in travel, tourism and hospitality /
  • 紀錄類型: 書目-語言資料,印刷品 : Monograph/item
    正題名/作者: Robots, artificial intelligence, and service automation in travel, tourism and hospitality // edited by Stanislav Ivanov, Craig Webster.
    其他作者: Ivanov, Stanislav.
    出版者: Bingley, UK :Emerald Publishing, : c2019.,
    面頁冊數: xxi, 274 p. :ill., charts ;24 cm.
    內容註: Introduction: RAISA in future travel-related industries / Stanislav Ivanov and Craig Webster -- Section 1. Theoretical issues of robots, artificial intelligence and service automation in travel, tourism and hospitality. 1. Conceptual framework of the use of robots, artificial intelligence and service automation in travel, tourism, and hospitality Companies / Stanislav Ivanov and Craig Webster -- 2. Economic fundamentals of the use of robots, artificial intelligence and service automation in travel, tourism and hospitality / Stanislav Ivanov and Craig Webster -- 3. Self-service technologies in the travel, tourism and hospitality sectors : principles and practice / Petranka Kelly, Jennifer Lawlor and Michael Mulvey -- 4. Customer attitudes towards robots in travel, tourism and hospitality : a conceptual framework / Velina Kazandzhieva and Hristina Filipova -- 5. Making sense of robots : consumer discourse on robots in tourism and hospitality service settings / Ulrike Gretzel and Jamie Murphy -- 6. Chatbot adoption in tourism services: a conceptual exploration / Dandison C. Ukpabi, Bilal Aslam and Heikki Karjaluoto -- 7. The impact of robots, artificial intelligence, and service automation on service quality and service experience in hospitality / Nikola Naumov -- 8. Greggg : a scalable high performance, low cost hospitality robot / Sam R. Thangiah, Michael Karavias, Ryan Caldwell, Matthew Wherry, Jessica Seibert, Abdullah Wahbeh, Zachariah Miller and Alexander Gessinger -- Section 2: Application of robots, artificial intelligence and service automation in travel, tourism and hospitality. 9. Robots, artificial intelligence and service automation in hotels / Georgina Lukanova and Galina Ilieva -- 10. Robots, artificial intelligence and service automation in restaurants / Katerina Berezina, Olena Cifci and Cihan Cobanoglu -- 11. Robots, artificial intelligence and service automation in travel agencies and tourist information centres / Maya Ivanova -- 12. Robots, artificial intelligence and service automation to the core: remastering experiences at museums / Nuria Recuero Virto and Maria Francisca Blasco Lopez -- 13. The role of robots, artificial intelligence and service automation in events / Alfred Ogle and David Lamb.
    標題: Technological innovations - Management. -
    ISBN: 9781787566880
採購/卷期登收資訊
  • 壽豐校區(SF Campus)
  • -
  • 最近登收卷期: 1 (2021/09/24)
  • 明細
館藏地:  出版年:  卷號: 
館藏
  • 1 筆 • 頁數 1 •
 
W0073819 六樓西文書區HC-Z(6F Western Language Books) 01.外借(書)_YB 一般圖書 HD45 R625 2019 一般使用(Normal) 在架 0
  • 1 筆 • 頁數 1 •
評論
Export
取書館
 
 
變更密碼
登入