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In People We Trust: An Exploratory S...

Wilson, Brooke S.

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In People We Trust: An Exploratory Study on the Effects of Employees' Perceived Trust in a Finance Company.

Record Type:	Electronic resources : Monograph/item
Title/Author:	In People We Trust: An Exploratory Study on the Effects of Employees' Perceived Trust in a Finance Company./
Author:	Wilson, Brooke S.
Published:	Ann Arbor : ProQuest Dissertations & Theses, : 2019,
Description:	125 p.
Notes:	Source: Dissertation Abstracts International, Volume: 80-09(E), Section: A.
Contained By:	Dissertation Abstracts International80-09A(E).
Subject:	Business education. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=13879915
ISBN:	9781392126158

In People We Trust: An Exploratory Study on the Effects of Employees' Perceived Trust in a Finance Company.
Wilson, Brooke S.

In People We Trust: An Exploratory Study on the Effects of Employees' Perceived Trust in a Finance Company. - Ann Arbor : ProQuest Dissertations & Theses, 2019 - 125 p.

Source: Dissertation Abstracts International, Volume: 80-09(E), Section: A.

Thesis (Ed.D.)--Creighton University, 2019.

This dissertation in practice used a qualitative exploratory descriptive study to explore employees' perceptions' of trust in a financial organization. Utilizing the Great Place to Work RTM survey results, findings had revealed deteriorating trust and credibility for XYZ Financial. This dissertation sought to identify the main factors that contributed to trust in a financial organization. The sample consisted of 14 participants in non-managerial roles, grades 1-9. Data was collected through interviews utilizing open-ended questions to discover participants' definition and perceptions of trust, as well as perception of their team and company. The findings showed that all participants perceived their team environment to be idealistic and trusting. However, on a larger scale, the participants had mixed feelings and limited trust towards XYZ Financial and the parent company. The participants' overall perception of trust in XYZ Financial were driven by their first-hand knowledge of the organization and experiences through years of service. The findings suggested that a formal mentoring program would be a sufficient solution to foster trust, encourage employees' development and growth, assist in company communication, and improve perceived credibility of the company. Finally, this study may assist in expanding the literature on the perceived relationship of trust as it relates to department level, all the way through to top leadership.

ISBN: 9781392126158Subjects--Topical Terms:

543396
Business education.

In People We Trust: An Exploratory Study on the Effects of Employees' Perceived Trust in a Finance Company.
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245 1 0 $a In People We Trust: An Exploratory Study on the Effects of Employees' Perceived Trust in a Finance Company.
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300 $a 125 p.
500 $a Source: Dissertation Abstracts International, Volume: 80-09(E), Section: A.
500 $a Adviser: Debra Ford.
502 $a Thesis (Ed.D.)--Creighton University, 2019.
520 $a This dissertation in practice used a qualitative exploratory descriptive study to explore employees' perceptions' of trust in a financial organization. Utilizing the Great Place to Work RTM survey results, findings had revealed deteriorating trust and credibility for XYZ Financial. This dissertation sought to identify the main factors that contributed to trust in a financial organization. The sample consisted of 14 participants in non-managerial roles, grades 1-9. Data was collected through interviews utilizing open-ended questions to discover participants' definition and perceptions of trust, as well as perception of their team and company. The findings showed that all participants perceived their team environment to be idealistic and trusting. However, on a larger scale, the participants had mixed feelings and limited trust towards XYZ Financial and the parent company. The participants' overall perception of trust in XYZ Financial were driven by their first-hand knowledge of the organization and experiences through years of service. The findings suggested that a formal mentoring program would be a sufficient solution to foster trust, encourage employees' development and growth, assist in company communication, and improve perceived credibility of the company. Finally, this study may assist in expanding the literature on the perceived relationship of trust as it relates to department level, all the way through to top leadership.
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