東華大學圖書館 |

語系: 繁體中文

說明(常見問題)

回圖書館首頁

手機版館藏查詢

登入

回首頁

切換: 標籤 | MARC模式 | ISBD

Advances in the human side of servic...

International Conference on Applied Human Factors and Ergonomics (2016 :)

FindBook

Google Book

Amazon

博客來

Advances in the human side of service engineering = proceedings of the AHFE 2016 International Conference on the Human Side of Service Engineering, July 27-31, 2016, Walt Disney World, Florida, USA /

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Advances in the human side of service engineering/ edited by Tareq Z. Ahram, Waldemar Karwowski.
其他題名:	proceedings of the AHFE 2016 International Conference on the Human Side of Service Engineering, July 27-31, 2016, Walt Disney World, Florida, USA /
其他作者:	Ahram, Tareq Z.
團體作者:	International Conference on Applied Human Factors and Ergonomics
出版者:	Cham :Springer International Publishing : : 2017.,
面頁冊數:	xii, 364 p. :ill. (some col.), digital ;24 cm.
內容註:	People-Centered Service Systems -- Cognitive Workload to Performance During Human-Computer Interactions -- Data-Driven Services in Omni-Channel Customer Relations -- Multi-Sided Measurement of Service System -- Evaluation of Services: Methods, Tools and Approaches to Enhance Quality and Operational Sustainability of Services -- Centrality of Human-Side in Services: The Interface of Disruptive Technological Innovations and Consumer Face.
Contained By:	Springer eBooks
標題:	Human engineering - Congresses. -
電子資源:	https://doi.org/10.1007/978-3-319-41947-3
ISBN:	9783319419473

Advances in the human side of service engineering = proceedings of the AHFE 2016 International Conference on the Human Side of Service Engineering, July 27-31, 2016, Walt Disney World, Florida, USA /
Advances in the human side of service engineeringproceedings of the AHFE 2016 International Conference on the Human Side of Service Engineering, July 27-31, 2016, Walt Disney World, Florida, USA /[electronic resource] :edited by Tareq Z. Ahram, Waldemar Karwowski. - Cham :Springer International Publishing :2017. - xii, 364 p. :ill. (some col.), digital ;24 cm. - Advances in intelligent systems and computing,v.4942194-5357 ;. - Advances in intelligent systems and computing ;v.494..

People-Centered Service Systems -- Cognitive Workload to Performance During Human-Computer Interactions -- Data-Driven Services in Omni-Channel Customer Relations -- Multi-Sided Measurement of Service System -- Evaluation of Services: Methods, Tools and Approaches to Enhance Quality and Operational Sustainability of Services -- Centrality of Human-Side in Services: The Interface of Disruptive Technological Innovations and Consumer Face.

This book explores the different ways in which human-factors engineering influences organizations' and enterprises' well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2016 International Conference on The Human Side of Service Engineering, held on July 27-31, 2016, in Walt Disney WorldR, Florida, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.

ISBN: 9783319419473

Standard No.: 10.1007/978-3-319-41947-3doiSubjects--Topical Terms:

708208
Human engineering
--Congresses.

LC Class. No.: TA166

Dewey Class. No.: 620.82

Advances in the human side of service engineering = proceedings of the AHFE 2016 International Conference on the Human Side of Service Engineering, July 27-31, 2016, Walt Disney World, Florida, USA /
LDR:02760nmm a2200337 a 4500 001 2190940
003 DE-He213
005 20191112162018.0
006 m d
007 cr nn 008maaau
008 200504s2017 gw s 0 eng d
020 $a 9783319419473 $q (electronic bk.)
020 $a 9783319419466 $q (paper)
024 7 $a 10.1007/978-3-319-41947-3 $2 doi
035 $a 978-3-319-41947-3
040 $a GP $c GP
041 0 $a eng
050 4 $a TA166
072 7 $a UYQ $2 bicssc
072 7 $a COM004000 $2 bisacsh
072 7 $a UYQ $2 thema
082 0 4 $a 620.82 $2 23
090 $a TA166 $b .I61 2016
111 2 $a International Conference on Applied Human Factors and Ergonomics $n (7th : $d 2016 : $c Orlando, Fla.) $3 3216429
245 1 0 $a Advances in the human side of service engineering $h [electronic resource] : $b proceedings of the AHFE 2016 International Conference on the Human Side of Service Engineering, July 27-31, 2016, Walt Disney World, Florida, USA / $c edited by Tareq Z. Ahram, Waldemar Karwowski.
260 $a Cham : $b Springer International Publishing : $b Imprint: Springer, $c 2017.
300 $a xii, 364 p. : $b ill. (some col.), digital ; $c 24 cm.
490 1 $a Advances in intelligent systems and computing, $x 2194-5357 ; $v v.494
505 0 $a People-Centered Service Systems -- Cognitive Workload to Performance During Human-Computer Interactions -- Data-Driven Services in Omni-Channel Customer Relations -- Multi-Sided Measurement of Service System -- Evaluation of Services: Methods, Tools and Approaches to Enhance Quality and Operational Sustainability of Services -- Centrality of Human-Side in Services: The Interface of Disruptive Technological Innovations and Consumer Face.
520 $a This book explores the different ways in which human-factors engineering influences organizations' and enterprises' well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2016 International Conference on The Human Side of Service Engineering, held on July 27-31, 2016, in Walt Disney WorldR, Florida, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.
650 0 $a Human engineering $x Congresses. $3 708208
650 1 4 $a Computational Intelligence. $3 1001631
650 2 4 $a Engineering Economics, Organization, Logistics, Marketing. $3 891023
650 2 4 $a Organizational Studies, Economic Sociology. $3 1566071
650 2 4 $a Operations Research/Decision Theory. $3 890895
650 2 4 $a User Interfaces and Human Computer Interaction. $3 892554
700 1 $a Ahram, Tareq Z. $3 3378313
700 1 $a Karwowski, Waldemar. $3 3295145
710 2 $a SpringerLink (Online service) $3 836513
773 0 $t Springer eBooks
830 0 $a Advances in intelligent systems and computing ; $v v.494. $3 3409928
856 4 0 $u https://doi.org/10.1007/978-3-319-41947-3
950 $a Engineering (Springer-11647)