東華大學圖書館 |

語系: 繁體中文

說明(常見問題)

回圖書館首頁

手機版館藏查詢

登入

回首頁

切換: 標籤 | MARC模式 | ISBD

Employee Retention in the Canadian G...

Hayes, Judith.

FindBook

Google Book

Amazon

博客來

Employee Retention in the Canadian Gaming/Casino Industry: A Study of the Effects of Customer Service Aptitude, and Essential Skills Math on Short Term Employee Retention.

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Employee Retention in the Canadian Gaming/Casino Industry: A Study of the Effects of Customer Service Aptitude, and Essential Skills Math on Short Term Employee Retention./
作者:	Hayes, Judith.
出版者:	Ann Arbor : ProQuest Dissertations & Theses, : 2017,
面頁冊數:	146 p.
附註:	Source: Dissertation Abstracts International, Volume: 78-09(E), Section: A.
Contained By:	Dissertation Abstracts International78-09A(E).
標題:	Business education. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10266990
ISBN:	9781369697032

Employee Retention in the Canadian Gaming/Casino Industry: A Study of the Effects of Customer Service Aptitude, and Essential Skills Math on Short Term Employee Retention.
Hayes, Judith.

Employee Retention in the Canadian Gaming/Casino Industry: A Study of the Effects of Customer Service Aptitude, and Essential Skills Math on Short Term Employee Retention. - Ann Arbor : ProQuest Dissertations & Theses, 2017 - 146 p.

Source: Dissertation Abstracts International, Volume: 78-09(E), Section: A.

Thesis (Ph.D.)--Trident University International, 2017.

Employee retention in the Canadian gaming/casino industry is an important consideration that allows organizations to maintain stability in a highly competitive hospitality environment. The purpose of this quantitative research was to determine if there was a relationship between employability skills, in the form of customer service aptitude and essential skills numeracy, and employee retention in the gaming/casino industry. The literature review supports the notion that hiring people with the correct person-job fit (P-J fit) has a high probability of retention (Edwards 1991). The current study looked at 298 employees hired by Manitoba Lotteries casinos (data supplied by Manitoba Lotteries Corporation) and applied bivariate analyses and a binary logistic regression analysis to identify if the customer service aptitude and numeracy assessments are useful tools in predicting employee retention in the gaming/casino industry. This approach encompassed information that identified customer service and numeracy/math skills as being critical to the successful performance of duties for a large number of gaming/casino employee positions. The results of the analysis were unable to provide evidence that high levels of customer service aptitude and numeracy/math assessment results significantly contributed to short term employee retention. However, significant relationships were identified between casino department and retention and between gender and numeracy scores. Implications of these results and directions for future research are discussed.

ISBN: 9781369697032Subjects--Topical Terms:

543396
Business education.

Employee Retention in the Canadian Gaming/Casino Industry: A Study of the Effects of Customer Service Aptitude, and Essential Skills Math on Short Term Employee Retention.
LDR:02626nmm a2200313 4500 001 2157151
005 20180531091027.5
008 190424s2017 ||||||||||||||||| ||eng d
020 $a 9781369697032
035 $a (MiAaPQ)AAI10266990
035 $a (MiAaPQ)trident:10061
035 $a AAI10266990
040 $a MiAaPQ $c MiAaPQ
100 1 $a Hayes, Judith. $3 3344941
245 1 0 $a Employee Retention in the Canadian Gaming/Casino Industry: A Study of the Effects of Customer Service Aptitude, and Essential Skills Math on Short Term Employee Retention.
260 1 $a Ann Arbor : $b ProQuest Dissertations & Theses, $c 2017
300 $a 146 p.
500 $a Source: Dissertation Abstracts International, Volume: 78-09(E), Section: A.
500 $a Adviser: Heeja Kim.
502 $a Thesis (Ph.D.)--Trident University International, 2017.
520 $a Employee retention in the Canadian gaming/casino industry is an important consideration that allows organizations to maintain stability in a highly competitive hospitality environment. The purpose of this quantitative research was to determine if there was a relationship between employability skills, in the form of customer service aptitude and essential skills numeracy, and employee retention in the gaming/casino industry. The literature review supports the notion that hiring people with the correct person-job fit (P-J fit) has a high probability of retention (Edwards 1991). The current study looked at 298 employees hired by Manitoba Lotteries casinos (data supplied by Manitoba Lotteries Corporation) and applied bivariate analyses and a binary logistic regression analysis to identify if the customer service aptitude and numeracy assessments are useful tools in predicting employee retention in the gaming/casino industry. This approach encompassed information that identified customer service and numeracy/math skills as being critical to the successful performance of duties for a large number of gaming/casino employee positions. The results of the analysis were unable to provide evidence that high levels of customer service aptitude and numeracy/math assessment results significantly contributed to short term employee retention. However, significant relationships were identified between casino department and retention and between gender and numeracy scores. Implications of these results and directions for future research are discussed.
590 $a School code: 1839.
650 4 $a Business education. $3 543396
650 4 $a Organizational behavior. $3 516683
650 4 $a Organization theory. $3 2122787
690 $a 0688
690 $a 0703
690 $a 0635
710 2 $a Trident University International. $b Education. $3 3281891
773 0 $t Dissertation Abstracts International $g 78-09A(E).
790 $a 1839
791 $a Ph.D.
792 $a 2017
793 $a English
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10266990