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Status, Power, and Apologies: How St...

Lipani, Louis.

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Status, Power, and Apologies: How Status and Power Shape the Willingness to Apologize and the Perception of Victims.

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Status, Power, and Apologies: How Status and Power Shape the Willingness to Apologize and the Perception of Victims./
作者:	Lipani, Louis.
出版者:	Ann Arbor : ProQuest Dissertations & Theses, : 2018,
面頁冊數:	132 p.
附註:	Source: Dissertation Abstracts International, Volume: 79-04(E), Section: A.
Contained By:	Dissertation Abstracts International79-04A(E).
標題:	Organizational behavior. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10687026
ISBN:	9780355564341

Status, Power, and Apologies: How Status and Power Shape the Willingness to Apologize and the Perception of Victims.
Lipani, Louis.

Status, Power, and Apologies: How Status and Power Shape the Willingness to Apologize and the Perception of Victims. - Ann Arbor : ProQuest Dissertations & Theses, 2018 - 132 p.

Source: Dissertation Abstracts International, Volume: 79-04(E), Section: A.

Thesis (Ph.D.)--City University of New York, 2018.

Apologies are interpersonal tools that individuals employ to repair damaged relationships. Management scholars have largely ignored the role that power and status play in the apology process. Across three studies I experimentally manipulate power and status and examine the apology process via a workplace scenario. In Study 1 I propose that power and status have different implications with respect to one's willingness to apologize. I orthogonally manipulate power and status and examine their effect on people's willingness to apologize. I find that status, but not power, impacts one's willingness to apologize. In Study 2 I posit and find that apologies improve victims' perceptions of power and status-holders' warmth, with no diminution of their dominance, thereby enhancing their influence. In Study 3 I demonstrate that instrumentality perceptions mediate the relationship between status and willingness to apologize. I discuss theoretical and practical implications for the power, status, and apology domains.

ISBN: 9780355564341Subjects--Topical Terms:

516683
Organizational behavior.

Status, Power, and Apologies: How Status and Power Shape the Willingness to Apologize and the Perception of Victims.
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