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A study of the relationship of quali...
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Shian, Lee Li-Chuan.
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A study of the relationship of quality circles to job satisfaction, absenteeism and turnover of nurses and patients' satisfaction with nursing care in Taiwan.
紀錄類型:
書目-電子資源 : Monograph/item
正題名/作者:
A study of the relationship of quality circles to job satisfaction, absenteeism and turnover of nurses and patients' satisfaction with nursing care in Taiwan./
作者:
Shian, Lee Li-Chuan.
出版者:
Ann Arbor : ProQuest Dissertations & Theses, : 1990,
面頁冊數:
171 p.
附註:
Source: Dissertation Abstracts International, Volume: 51-06, Section: B, page: 2822.
Contained By:
Dissertation Abstracts International51-06B.
標題:
Nursing. -
電子資源:
http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=9025971
A study of the relationship of quality circles to job satisfaction, absenteeism and turnover of nurses and patients' satisfaction with nursing care in Taiwan.
Shian, Lee Li-Chuan.
A study of the relationship of quality circles to job satisfaction, absenteeism and turnover of nurses and patients' satisfaction with nursing care in Taiwan.
- Ann Arbor : ProQuest Dissertations & Theses, 1990 - 171 p.
Source: Dissertation Abstracts International, Volume: 51-06, Section: B, page: 2822.
Thesis (Ph.D.)--George Mason University, 1990.
Quality circles (QCs), part of the popular "Japanese Management" concept, are being adopted successfully by several American hospitals in an attempt to boost output and raise productivity as well as improve quality control.Subjects--Topical Terms:
528444
Nursing.
A study of the relationship of quality circles to job satisfaction, absenteeism and turnover of nurses and patients' satisfaction with nursing care in Taiwan.
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A study of the relationship of quality circles to job satisfaction, absenteeism and turnover of nurses and patients' satisfaction with nursing care in Taiwan.
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171 p.
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Source: Dissertation Abstracts International, Volume: 51-06, Section: B, page: 2822.
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Director: James D. Vail.
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Thesis (Ph.D.)--George Mason University, 1990.
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Quality circles (QCs), part of the popular "Japanese Management" concept, are being adopted successfully by several American hospitals in an attempt to boost output and raise productivity as well as improve quality control.
520
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The purpose of this study was two fold: (1) to describe the relationship between nurses' job satisfaction, absenteeism and turnover on nursing units where QCs were used as a management tool and on units where QCs were not used, (2) to describe patients' satisfaction with nursing care on units where QCs were used and on units where QCs were not used.
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Fifty-eight QC nurses from four QC units and fifty-four non-QC nurses from four non-QC units were surveyed after implementation of the QC program in Taiwan. Stamps & Piedmont's Index of Work Satisfaction (IWS) was used to examine the nurses' job satisfaction. Hospital records were used to check the data of absenteeism and turnover among nurses. Eighty patients of four QC units and eighty patients of four non-QC units were randomly selected to explore the difference in patient satisfaction between the two groups.
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The results indicate that quality circle programs in a Taiwan hospital did have a significant positive impact on nurses' satisfaction, reduced absenteeism, a lower turnover, and with patients' satisfaction with nursing care. These findings support other findings reported in the literature. These findings also support the linkage between the dependent variables and the outcomes of the QC model used in the study.
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