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The Customer Isn't Always Right: Exp...

University of Toronto (Canada)., Law.

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The Customer Isn't Always Right: Exploring the Protective Ambit of the Employment Protection in the Ontario Human Rights Code through Customer-on-Worker Harassment.

Record Type:	Electronic resources : Monograph/item
Title/Author:	The Customer Isn't Always Right: Exploring the Protective Ambit of the Employment Protection in the Ontario Human Rights Code through Customer-on-Worker Harassment./
Author:	Ko, Gregory Tsang Tai.
Published:	Ann Arbor : ProQuest Dissertations & Theses, : 2016,
Description:	114 p.
Notes:	Source: Masters Abstracts International, Volume: 56-02.
Contained By:	Masters Abstracts International56-02(E).
Subject:	Law. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10192069
ISBN:	9781369425505

The Customer Isn't Always Right: Exploring the Protective Ambit of the Employment Protection in the Ontario Human Rights Code through Customer-on-Worker Harassment.
Ko, Gregory Tsang Tai.

The Customer Isn't Always Right: Exploring the Protective Ambit of the Employment Protection in the Ontario Human Rights Code through Customer-on-Worker Harassment. - Ann Arbor : ProQuest Dissertations & Theses, 2016 - 114 p.

Source: Masters Abstracts International, Volume: 56-02.

Thesis (LL.M.)--University of Toronto (Canada), 2016.

This thesis argues that the "right to equal treatment with respect to employment" under section 5(1) of the Ontario Human Rights Code extends to protect workers from customer harassment. In so doing, this thesis aims to provide an account of section 5(1) and the way in which it imposes duties on parties who do not fit the traditional definition of an employer. This project argues that the statutory language of section 5(1) demonstrates a legislative intent to cover relationships outside of the paradigmatic employer-employee relationship and that it is broad enough to cover customer-worker interactions. This thesis will further argue that there is sufficient proximity between customers and employees to justify extending a duty onto customers to refrain from harassment. Finally, this project demonstrates that broader policy considerations justify extending section 5(1) coverage to address customer-worker harassment.

ISBN: 9781369425505Subjects--Topical Terms:

600858
Law.

The Customer Isn't Always Right: Exploring the Protective Ambit of the Employment Protection in the Ontario Human Rights Code through Customer-on-Worker Harassment.
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245 1 4 $a The Customer Isn't Always Right: Exploring the Protective Ambit of the Employment Protection in the Ontario Human Rights Code through Customer-on-Worker Harassment.
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300 $a 114 p.
500 $a Source: Masters Abstracts International, Volume: 56-02.
500 $a Adviser: Denise G. Reaume.
502 $a Thesis (LL.M.)--University of Toronto (Canada), 2016.
520 $a This thesis argues that the "right to equal treatment with respect to employment" under section 5(1) of the Ontario Human Rights Code extends to protect workers from customer harassment. In so doing, this thesis aims to provide an account of section 5(1) and the way in which it imposes duties on parties who do not fit the traditional definition of an employer. This project argues that the statutory language of section 5(1) demonstrates a legislative intent to cover relationships outside of the paradigmatic employer-employee relationship and that it is broad enough to cover customer-worker interactions. This thesis will further argue that there is sufficient proximity between customers and employees to justify extending a duty onto customers to refrain from harassment. Finally, this project demonstrates that broader policy considerations justify extending section 5(1) coverage to address customer-worker harassment.
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