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The investigation of client satisfac...

Rauso, Darin Joseph.

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The investigation of client satisfaction level among older adult members of a university based fitness center.

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	The investigation of client satisfaction level among older adult members of a university based fitness center./
作者:	Rauso, Darin Joseph.
出版者:	Ann Arbor : ProQuest Dissertations & Theses, : 2016,
面頁冊數:	83 p.
附註:	Source: Masters Abstracts International, Volume: 55-06.
Contained By:	Masters Abstracts International55-06(E).
標題:	Sports Management. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10143618
ISBN:	9781339988290

The investigation of client satisfaction level among older adult members of a university based fitness center.
Rauso, Darin Joseph.

The investigation of client satisfaction level among older adult members of a university based fitness center. - Ann Arbor : ProQuest Dissertations & Theses, 2016 - 83 p.

Source: Masters Abstracts International, Volume: 55-06.

Thesis (M.S.)--Indiana University of Pennsylvania, 2016.

This study investigated the satisfaction levels of older adult members at the James G. Mill Fitness Center, located in Indiana, Pennsylvania. The modified survey included aspects of a customer satisfaction survey (Theodorakis, Alexandris, Rodriguez, & Sarmento, 2004). As well as the Service Quality Assessment Scale (Lam, Zhang, & Jensen, 2005). The questionnaire was designed to measure satisfaction level between various service elements.

ISBN: 9781339988290Subjects--Topical Terms:

2122869
Sports Management.

The investigation of client satisfaction level among older adult members of a university based fitness center.
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500 $a Adviser: Richard Hsiao.
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520 $a This study investigated the satisfaction levels of older adult members at the James G. Mill Fitness Center, located in Indiana, Pennsylvania. The modified survey included aspects of a customer satisfaction survey (Theodorakis, Alexandris, Rodriguez, & Sarmento, 2004). As well as the Service Quality Assessment Scale (Lam, Zhang, & Jensen, 2005). The questionnaire was designed to measure satisfaction level between various service elements.
520 $a There has been previous research conducted on measuring satisfaction level of health and fitness clubs. However, little research has been conducted on members of the age of 60 and above, in a university setting.
520 $a This study is designed to provide unique research on older adult members' satisfaction level in a university fitness center. For data analyzation, descriptive statistics and chi-square of independence tests were performed. It was found for the demographics that there were no significant differences between gender, as well as membership type.
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