Become ITIL Foundation certified in ...
Kaiser, Abhinav Krishna.

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  • Become ITIL Foundation certified in 7 days = learning ITIL made simple with real-life examples /
  • 紀錄類型: 書目-電子資源 : Monograph/item
    正題名/作者: Become ITIL Foundation certified in 7 days/ by Abhinav Krishna Kaiser.
    其他題名: learning ITIL made simple with real-life examples /
    作者: Kaiser, Abhinav Krishna.
    出版者: Berkeley, CA :Apress : : 2017.,
    面頁冊數: xxiii, 251 p. :ill., digital ;24 cm.
    內容註: Chapter 1: Service Management as a Practice -- Chapter 2: ITIL Service Lifecycle -- Chapter 3: Generic Concepts of ITIL and IT Service Management. Chapter 4: Service Strategy -- Chapter 5: Service Design -- Chapter 6: Service Transition -- Chapter 7: Service Operations -- Chapter 8: Continual Service Improvement -- Chapter 9: ITIL Foundation Exam Tips and FAQs.
    Contained By: Springer eBooks
    標題: ITIL (Information technology management standard) -
    電子資源: http://dx.doi.org/10.1007/978-1-4842-2164-8
    ISBN: 9781484221648
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