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Customer service and spiritual leade...

Geraci, Sharon M.

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Customer service and spiritual leadership.

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Customer service and spiritual leadership./
作者:	Geraci, Sharon M.
面頁冊數:	158 p.
附註:	Source: Dissertation Abstracts International, Volume: 77-10(E), Section: A.
Contained By:	Dissertation Abstracts International77-10A(E).
標題:	Business administration. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10108929
ISBN:	9781339722634

Customer service and spiritual leadership.
Geraci, Sharon M.

Customer service and spiritual leadership. - 158 p.

Source: Dissertation Abstracts International, Volume: 77-10(E), Section: A.

Thesis (D.B.A.)--Capella University, 2016.

The purpose of this study was to examine the nature of how spiritual leadership effects quality customer service. The intention of this research was to study customer service representatives led by leaders grounded in the practice of spiritual leadership. Spiritual leaders are committed to the goals and vision of the organization, valued, respected and appreciated. The objective of this research was to explore the connection between the practice of spiritual leadership and quality customer service. This study explored the experiences of the executives from a regional ambulance and flight service based in Nevada, and how they engage their management team (supervisors and team leaders) and customer service representatives (i.e. dispatchers and EMTs) in delivering quality customer service, how they interact with their management team and customer service representatives. The management team and customer service representatives describe their experiences of working with the executive leadership staff. Findings indicated that spiritual leadership positively impacts the overall organizational performance and individual performance of leadership, and how it has a direct impact on employee productivity and performance, which increases the organization's bottom line -- profits.

ISBN: 9781339722634Subjects--Topical Terms:

3168311
Business administration.

Customer service and spiritual leadership.
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520 $a The purpose of this study was to examine the nature of how spiritual leadership effects quality customer service. The intention of this research was to study customer service representatives led by leaders grounded in the practice of spiritual leadership. Spiritual leaders are committed to the goals and vision of the organization, valued, respected and appreciated. The objective of this research was to explore the connection between the practice of spiritual leadership and quality customer service. This study explored the experiences of the executives from a regional ambulance and flight service based in Nevada, and how they engage their management team (supervisors and team leaders) and customer service representatives (i.e. dispatchers and EMTs) in delivering quality customer service, how they interact with their management team and customer service representatives. The management team and customer service representatives describe their experiences of working with the executive leadership staff. Findings indicated that spiritual leadership positively impacts the overall organizational performance and individual performance of leadership, and how it has a direct impact on employee productivity and performance, which increases the organization's bottom line -- profits.
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