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Performance appraisal process, job s...
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Royes, Genevieve.
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Performance appraisal process, job satisfaction, and job performance: Case study of employee perceptions of fairness.
紀錄類型:
書目-電子資源 : Monograph/item
正題名/作者:
Performance appraisal process, job satisfaction, and job performance: Case study of employee perceptions of fairness./
作者:
Royes, Genevieve.
面頁冊數:
171 p.
附註:
Source: Dissertation Abstracts International, Volume: 77-03(E), Section: A.
Contained By:
Dissertation Abstracts International77-03A(E).
標題:
Business administration. -
電子資源:
http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3731705
ISBN:
9781339181431
Performance appraisal process, job satisfaction, and job performance: Case study of employee perceptions of fairness.
Royes, Genevieve.
Performance appraisal process, job satisfaction, and job performance: Case study of employee perceptions of fairness.
- 171 p.
Source: Dissertation Abstracts International, Volume: 77-03(E), Section: A.
Thesis (Ph.D.)--Capella University, 2015.
This qualitative case study explored employee perceptions of the fairness of the performance appraisal process and the role that those perceptions play in job satisfaction and job performance. The study explores the perspectives of employees in 3 roles: executive leaders, managers, and non-managers. Data collection consisted of interviewing employees in these roles as well as reviewing documentation on performance appraisal policies. The selected case organization was a non-profit in the human services industry. Results of the study were aligned to the research questions regarding (a) description of fairness, (b) description of fairness of the performance appraisal process within the organization, (c) role in job satisfaction, (d) role in job performance, and (e) employee recommendations. The results show 4 key findings. First, case organization utilized a traditional performance appraisal process but recommendations suggested that employees thought another model type would improve the fairness of the process. Second, participants responded that there were aspects of fairness of the performance appraisal process that were important to their job satisfaction---specifically, feedback, attainable goals, improvements from previous performance appraisals, evaluations based on the same criteria for all employees, appraisal tailored to the individual, and evaluation ratings. Third, participants responded that there were aspects fairness of the performance appraisal process that were important to their job performance---specifically, feedback, attainable goals, and evaluation ratings. Fourth, participants interviewed believed that the fairness of the performance appraisal process of the organization should be improved and the performance appraisal process should be expanded to include external customers.
ISBN: 9781339181431Subjects--Topical Terms:
3168311
Business administration.
Performance appraisal process, job satisfaction, and job performance: Case study of employee perceptions of fairness.
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171 p.
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Source: Dissertation Abstracts International, Volume: 77-03(E), Section: A.
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Adviser: Marc Muchnick.
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Thesis (Ph.D.)--Capella University, 2015.
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This qualitative case study explored employee perceptions of the fairness of the performance appraisal process and the role that those perceptions play in job satisfaction and job performance. The study explores the perspectives of employees in 3 roles: executive leaders, managers, and non-managers. Data collection consisted of interviewing employees in these roles as well as reviewing documentation on performance appraisal policies. The selected case organization was a non-profit in the human services industry. Results of the study were aligned to the research questions regarding (a) description of fairness, (b) description of fairness of the performance appraisal process within the organization, (c) role in job satisfaction, (d) role in job performance, and (e) employee recommendations. The results show 4 key findings. First, case organization utilized a traditional performance appraisal process but recommendations suggested that employees thought another model type would improve the fairness of the process. Second, participants responded that there were aspects of fairness of the performance appraisal process that were important to their job satisfaction---specifically, feedback, attainable goals, improvements from previous performance appraisals, evaluations based on the same criteria for all employees, appraisal tailored to the individual, and evaluation ratings. Third, participants responded that there were aspects fairness of the performance appraisal process that were important to their job performance---specifically, feedback, attainable goals, and evaluation ratings. Fourth, participants interviewed believed that the fairness of the performance appraisal process of the organization should be improved and the performance appraisal process should be expanded to include external customers.
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http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3731705
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