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Emotional intelligence, burnout and ...

Tolson, Tina L.

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Emotional intelligence, burnout and turnover among direct care staff: A correlational study.

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Emotional intelligence, burnout and turnover among direct care staff: A correlational study./
作者:	Tolson, Tina L.
面頁冊數:	107 p.
附註:	Source: Dissertation Abstracts International, Volume: 77-03(E), Section: B.
Contained By:	Dissertation Abstracts International77-03B(E).
標題:	Health care management. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3728051
ISBN:	9781339133553

Emotional intelligence, burnout and turnover among direct care staff: A correlational study.
Tolson, Tina L.

Emotional intelligence, burnout and turnover among direct care staff: A correlational study. - 107 p.

Source: Dissertation Abstracts International, Volume: 77-03(E), Section: B.

Thesis (Ph.D.)--Capella University, 2015.

The study investigated levels of emotional intelligence as a predictor of burnout and turnover intent among direct care staff (DCS) who work for people who have intellectual and/or developmental disabilities. Additionally, this study examined the relationship between direct care staff's age, trained skill level, ethnicity, gender, length of time as a caregiver, emotional intelligence level, and level of burnout as well as the ability of those factors to predict turnover intent among direct care staff who work with individuals with intellectual and/or developmental disabilities. Data were collected using a set of instruments that included the Mayer-Salovey-Caruso Emotional Intelligence test (MSCEIT), the Job in General scale (JIG) developed by Smith, Kendal and Hulin in 1969, the Maslach's Burnout Inventory (MBI) and the demographic questionnaire. Results of the study found a moderate to strong association between emotional intelligence and turnover intent and not significant association between burnout and emotional intelligence. In addition, the findings of the study demonstrated no association between emotional intelligence and demographic variables of age, training, gender, ethnicity and length of time as a caregiver. No variables were shown to be predictive of turnover. Results suggest that all DCS could potentially benefit from improving emotional intelligence levels that could possible result in a decrease in turnover. The findings from this study could lead to a better understanding of the aspects of emotional intelligence, burnout and turnover for organizational training purposes.

ISBN: 9781339133553Subjects--Topical Terms:

2122906
Health care management.

Emotional intelligence, burnout and turnover among direct care staff: A correlational study.
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