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The emotionally demanding workplace:...

Arsenault, Tracey.

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The emotionally demanding workplace: Is there a relationship between emotional intelligence and burnout in emergency responders?

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	The emotionally demanding workplace: Is there a relationship between emotional intelligence and burnout in emergency responders?/
作者:	Arsenault, Tracey.
面頁冊數:	85 p.
附註:	Source: Masters Abstracts International, Volume: 54-04.
Contained By:	Masters Abstracts International54-04(E).
標題:	Occupational safety. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=1585631
ISBN:	9781321642780

The emotionally demanding workplace: Is there a relationship between emotional intelligence and burnout in emergency responders?
Arsenault, Tracey.

The emotionally demanding workplace: Is there a relationship between emotional intelligence and burnout in emergency responders? - 85 p.

Source: Masters Abstracts International, Volume: 54-04.

Thesis (M.A.)--Adler School of Professional Psychology, 2015.

The purpose of this study was to discover whether or not there is a relationship between emotional intelligence (EI) and burnout in a sample of emergency responders. The hypothesis was that those with higher levels of EI- in the areas of self-perception, self-expression and stress-management-would experience lower levels of burnout in the areas of emotional exhaustion and depersonalization. The measures used were the Emotional Quotient Inventory 2.0 (EQ-i 2.0) and the Maslach Burnout Inventory-Human Services Survey (MBI-HSS). A correlational analysis was conducted comparing all five EI composite scales and an overall EI score with three burnout subscales. Significant relationships were found between three EI composite scales and burnout subscales. Total EI was found to be significantly related to all three burnout subscales. In order to determine a total predictive model between EI and burnout, three multiple regression analyses were conducted. Contrary to the hypothesis, results demonstrated that no significant, predictive relationship exists between self-perception, self-expression and the burnout subscales of emotional exhaustion and depersonalization. In alignment with the hypothesis, stress management did account for a significant portion of the variance in emotional exhaustion. Limitations and areas for future research are discussed.

ISBN: 9781321642780Subjects--Topical Terms:

3172193
Occupational safety.

The emotionally demanding workplace: Is there a relationship between emotional intelligence and burnout in emergency responders?
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