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Improving understanding and percepti...

Wilkins, Pyeper L.

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Improving understanding and perceptions of institutional effectiveness processes in community college administrative service areas: An action research study.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Improving understanding and perceptions of institutional effectiveness processes in community college administrative service areas: An action research study./
Author:	Wilkins, Pyeper L.
Description:	108 p.
Notes:	Source: Dissertation Abstracts International, Volume: 76-07(E), Section: A.
Contained By:	Dissertation Abstracts International76-07A(E).
Subject:	Community college education. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3682783
ISBN:	9781321565676

Improving understanding and perceptions of institutional effectiveness processes in community college administrative service areas: An action research study.
Wilkins, Pyeper L.

Improving understanding and perceptions of institutional effectiveness processes in community college administrative service areas: An action research study. - 108 p.

Source: Dissertation Abstracts International, Volume: 76-07(E), Section: A.

Thesis (Ed.D.)--Capella University, 2015.

This item must not be sold to any third party vendors.

The growth in enrollment in American community colleges has brought about heightened public focus on what these colleges do and whether or not they are effective and efficient in their work. This action research study investigated the implementation of a learning by design approach to help stakeholders better understand institutional effectiveness processes within administrative service areas of a community college. Twelve employees participated in a series of work sessions through which they designed a more relevant process for measuring the effectiveness of their respective departments. Data collected through the administration of a pre- and post-intervention quiz was compared to determine whether or not stakeholder understanding of institutional effectiveness processes changed as a result of the intervention. Data collected through personal interviews was analyzed to compare stakeholder perceptions of institutional effectiveness processes before and after the intervention as well as stakeholder perceptions of the learning by design approach to organizational change. The study found that the intervention improved participant understanding overall of institutional effectiveness processes and that the learning by design approach was successful primarily because it promoted three things, improved communication, departments working together instead of in isolation, and the improvement of systems for tracking, measuring, and reporting on operational outcomes.

ISBN: 9781321565676Subjects--Topical Terms:

2122836
Community college education.

Improving understanding and perceptions of institutional effectiveness processes in community college administrative service areas: An action research study.
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100 1 $a Wilkins, Pyeper L. $3 3175645
245 1 0 $a Improving understanding and perceptions of institutional effectiveness processes in community college administrative service areas: An action research study.
300 $a 108 p.
500 $a Source: Dissertation Abstracts International, Volume: 76-07(E), Section: A.
500 $a Adviser: Jeffrey Rector.
502 $a Thesis (Ed.D.)--Capella University, 2015.
506 $a This item must not be sold to any third party vendors.
506 $a This item must not be added to any third party search indexes.
520 $a The growth in enrollment in American community colleges has brought about heightened public focus on what these colleges do and whether or not they are effective and efficient in their work. This action research study investigated the implementation of a learning by design approach to help stakeholders better understand institutional effectiveness processes within administrative service areas of a community college. Twelve employees participated in a series of work sessions through which they designed a more relevant process for measuring the effectiveness of their respective departments. Data collected through the administration of a pre- and post-intervention quiz was compared to determine whether or not stakeholder understanding of institutional effectiveness processes changed as a result of the intervention. Data collected through personal interviews was analyzed to compare stakeholder perceptions of institutional effectiveness processes before and after the intervention as well as stakeholder perceptions of the learning by design approach to organizational change. The study found that the intervention improved participant understanding overall of institutional effectiveness processes and that the learning by design approach was successful primarily because it promoted three things, improved communication, departments working together instead of in isolation, and the improvement of systems for tracking, measuring, and reporting on operational outcomes.
590 $a School code: 1351.
650 4 $a Community college education. $3 2122836
650 4 $a Higher education administration. $3 2122863
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710 2 $a Capella University. $b School of Education. $3 1018430
773 0 $t Dissertation Abstracts International $g 76-07A(E).
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793 $a English
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3682783