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Roles and functions of organizationa...

Bennett, Dana M.

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Roles and functions of organizational ombuds officers in the United States.

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Roles and functions of organizational ombuds officers in the United States./
作者:	Bennett, Dana M.
面頁冊數:	155 p.
附註:	Source: Masters Abstracts International, Volume: 54-01.
Contained By:	Masters Abstracts International54-01(E).
標題:	Alternative Dispute Resolution. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=1567648
ISBN:	9781321285475

Roles and functions of organizational ombuds officers in the United States.
Bennett, Dana M.

Roles and functions of organizational ombuds officers in the United States. - 155 p.

Source: Masters Abstracts International, Volume: 54-01.

Thesis (M.A.)--University of Denver, 2014.

This item must not be sold to any third party vendors.

Organizational ombuds officers have worked in corporate America for nearly fifty years. This was an exploratory study of ombuds officers in the United States that utilized direct interviews to gather data from seven ombuds officers in large organizations. A qualitative approach compared roles of these ombuds officers to roles of other ombuds officers working in the United States. Roles examined included: investigatory, advocacy, assisting, and regulatory roles. The results demonstrated that a majority of ombuds officers worked in an assisting role. Ombuds officers may provide better information to organizations if they employ a four frame structure to track issues brought by visitors, such as that outlined by Bolman and Deal, which identifies four frames for understanding organizational behavior: structural, human resource, political, and symbolic. In this study, when looking at the functions of ombuds officers in light of the four organizational frames, most focused on a human resource frame.

ISBN: 9781321285475Subjects--Topical Terms:

1674098
Alternative Dispute Resolution.

Roles and functions of organizational ombuds officers in the United States.
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520 $a Organizational ombuds officers have worked in corporate America for nearly fifty years. This was an exploratory study of ombuds officers in the United States that utilized direct interviews to gather data from seven ombuds officers in large organizations. A qualitative approach compared roles of these ombuds officers to roles of other ombuds officers working in the United States. Roles examined included: investigatory, advocacy, assisting, and regulatory roles. The results demonstrated that a majority of ombuds officers worked in an assisting role. Ombuds officers may provide better information to organizations if they employ a four frame structure to track issues brought by visitors, such as that outlined by Bolman and Deal, which identifies four frames for understanding organizational behavior: structural, human resource, political, and symbolic. In this study, when looking at the functions of ombuds officers in light of the four organizational frames, most focused on a human resource frame.
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