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Examining the impact of organization...

Hess, James P.

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Examining the impact of organizational and team dynamics on the implementation of AQIP team outcomes in community colleges.

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Examining the impact of organizational and team dynamics on the implementation of AQIP team outcomes in community colleges./
作者:	Hess, James P.
面頁冊數:	265 p.
附註:	Source: Dissertation Abstracts International, Volume: 74-12(E), Section: A.
Contained By:	Dissertation Abstracts International74-12A(E).
標題:	Business Administration, Management. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3591381
ISBN:	9781303319525

Examining the impact of organizational and team dynamics on the implementation of AQIP team outcomes in community colleges.
Hess, James P.

Examining the impact of organizational and team dynamics on the implementation of AQIP team outcomes in community colleges. - 265 p.

Source: Dissertation Abstracts International, Volume: 74-12(E), Section: A.

Thesis (Ph.D.)--Capella University, 2013.

Job satisfaction and turnover are two of the most studied topics in organization management literature. Research finds a negative correlation between the two factors. An increase in job satisfaction can lead to decrease in voluntary turnover. Voluntary turnover is highly researched because; it affects the bottom line of organizations. Turnover has untimely expenses such as the costs incurred in recruiting replacements, interviewing, and training. The purpose of this quantitative study was to measure and compare the level of job satisfaction and turnover intent between office-based and telecommuting call center employees. Turnover intention is the employee's desire to leave the organization. Turnover intention is different than turnover because the employee is still employed, whereas turnover is the result of the employee quitting. Telecommuting is a popular telework option that benefits employees and organizations. A healthcare insurance organization agreed to allow their office-based and telecommuting call center employees to complete a survey. The Job Satisfaction Survey and Colarelli's Intent to Quit Scale were combined to gather the job satisfaction and turnover intent data. The results of the survey identified that there was not a significant difference between the level of job satisfaction for office-based and telecommuting employees. However, there was a difference between the turnover intent in office-based and telecommuting employees. The study also identified a negative correlation between job satisfaction and turnover intention for office-based employees. However, a positive correlation between the two factors for telecommuters. This research provided this organization with information to evaluate their telecommuting strategy.

ISBN: 9781303319525Subjects--Topical Terms:

626628
Business Administration, Management.

Examining the impact of organizational and team dynamics on the implementation of AQIP team outcomes in community colleges.
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