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The Role of Interaction in Service D...

Yin, Zhaoyi.

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The Role of Interaction in Service Design.

Record Type:	Language materials, printed : Monograph/item
Title/Author:	The Role of Interaction in Service Design./
Author:	Yin, Zhaoyi.
Description:	63 p.
Notes:	Source: Masters Abstracts International, Volume: 50-05, page: 2740.
Contained By:	Masters Abstracts International50-05.
Subject:	Design and Decorative Arts. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=1508436
ISBN:	9781267275660

The Role of Interaction in Service Design.
Yin, Zhaoyi.

The Role of Interaction in Service Design. - 63 p.

Source: Masters Abstracts International, Volume: 50-05, page: 2740.

Thesis (M.Des.)--University of Cincinnati, 2012.

Service Design is multi-disciplinary. To deal with the complexity of a system, Service Design has to integrate and link various fields of expertise, not only from the fields of design, but also from such fields as marketing, managements and engineering. Service Design, as an on going process, happens in the pre-service, service and post-service phases, in which stakeholders are involved.

ISBN: 9781267275660Subjects--Topical Terms:

1024640
Design and Decorative Arts.

The Role of Interaction in Service Design.
LDR:01995nam a2200313 4500 001 1965615
005 20141029122136.5
008 150210s2012 ||||||||||||||||| ||eng d
020 $a 9781267275660
035 $a (MiAaPQ)AAI1508436
035 $a AAI1508436
040 $a MiAaPQ $c MiAaPQ
100 1 $a Yin, Zhaoyi. $3 2102293
245 1 4 $a The Role of Interaction in Service Design.
300 $a 63 p.
500 $a Source: Masters Abstracts International, Volume: 50-05, page: 2740.
500 $a Includes supplementary digital materials.
500 $a Adviser: Gerald Michaud.
502 $a Thesis (M.Des.)--University of Cincinnati, 2012.
520 $a Service Design is multi-disciplinary. To deal with the complexity of a system, Service Design has to integrate and link various fields of expertise, not only from the fields of design, but also from such fields as marketing, managements and engineering. Service Design, as an on going process, happens in the pre-service, service and post-service phases, in which stakeholders are involved.
520 $a The core of Service Design is interaction between the service system and the users. Interaction takes the form of "service interface." Users go through a sequence of actions to complete their journeys for service. The success of a service lies in the experience that customers get from the journey to meet their expectation of service. Designing interactive Multiple Touch Points between users and the service system becomes especially important and is the topic of this thesis.
520 $a This thesis focuses on the interaction between a service system and users, the purpose is to explore the role of Interaction in Service Design, and formulate principles and methods for designing such interaction.
590 $a School code: 0045.
650 4 $a Design and Decorative Arts. $3 1024640
650 4 $a Engineering, System Science. $3 1018128
690 $a 0389
690 $a 0790
710 2 $a University of Cincinnati. $b Design. $3 2095808
773 0 $t Masters Abstracts International $g 50-05.
790 $a 0045
791 $a M.Des.
792 $a 2012
793 $a English
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=1508436