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An Examination of the Customer Servi...

Rezai, Fatemeh.

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An Examination of the Customer Service and Distribution Business Unit's Environmental Compliance Management Process at Manitoba Hydro.

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	An Examination of the Customer Service and Distribution Business Unit's Environmental Compliance Management Process at Manitoba Hydro./
作者:	Rezai, Fatemeh.
面頁冊數:	556 p.
附註:	Source: Masters Abstracts International, Volume: 52-04.
Contained By:	Masters Abstracts International52-04(E).
標題:	Environmental Law. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=MR95646
ISBN:	9780494956465

An Examination of the Customer Service and Distribution Business Unit's Environmental Compliance Management Process at Manitoba Hydro.
Rezai, Fatemeh.

An Examination of the Customer Service and Distribution Business Unit's Environmental Compliance Management Process at Manitoba Hydro. - 556 p.

Source: Masters Abstracts International, Volume: 52-04.

Thesis (M.N.R.M.)--University of Manitoba (Canada), 2012.

Environmental compliance is defined as conformance with the requirements of environmental laws, regulations, industry and organizational codes of practice and standards. As a step towards a more in-depth study of environmental compliance, the present research was undertaken to examine the process of environmental compliance management in one of the Business Units at Manitoba Hydro.

ISBN: 9780494956465Subjects--Topical Terms:

676816
Environmental Law.

An Examination of the Customer Service and Distribution Business Unit's Environmental Compliance Management Process at Manitoba Hydro.
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245 1 3 $a An Examination of the Customer Service and Distribution Business Unit's Environmental Compliance Management Process at Manitoba Hydro.
300 $a 556 p.
500 $a Source: Masters Abstracts International, Volume: 52-04.
500 $a Adviser: Thomas Henley.
502 $a Thesis (M.N.R.M.)--University of Manitoba (Canada), 2012.
520 $a Environmental compliance is defined as conformance with the requirements of environmental laws, regulations, industry and organizational codes of practice and standards. As a step towards a more in-depth study of environmental compliance, the present research was undertaken to examine the process of environmental compliance management in one of the Business Units at Manitoba Hydro.
520 $a Research methods for this research included semi-structured interviews, observation, and document review. The research broadly concludes that the environmental compliance management process in the Customer Service and Distribution Business Unit follows the compliance process PDCA system and has the structural, functional and continuous improvement elements of the compliance framework presented in this research. However, given Manitoba Hydro's commitment to meet or surpass the regulatory requirements and the Customer Service and Distribution Business Unit's mandate to comply with all government and regulatory mandated requirements, the compliance management process in the Customer Service and Distribution Business Unit may benefit from a systematic and uniform monitoring process for compliance and performance as well as a uniform document to demonstrate compliance.
590 $a School code: 0303.
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650 4 $a Business Administration, Management. $3 626628
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710 2 $a University of Manitoba (Canada). $b Environment, Earth, and Resources. $3 2102108
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