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Assessing aptitudes present in top p...

Rath, Makenzie M.

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Assessing aptitudes present in top performers cross-culturally within the luxury hospitality industry.

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Assessing aptitudes present in top performers cross-culturally within the luxury hospitality industry./
作者:	Rath, Makenzie M.
面頁冊數:	65 p.
附註:	Source: Masters Abstracts International, Volume: 52-01.
Contained By:	Masters Abstracts International52-01(E).
標題:	Business Administration, Management. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=1542913
ISBN:	9781303284403

Assessing aptitudes present in top performers cross-culturally within the luxury hospitality industry.
Rath, Makenzie M.

Assessing aptitudes present in top performers cross-culturally within the luxury hospitality industry. - 65 p.

Source: Masters Abstracts International, Volume: 52-01.

Thesis (M.S.)--Pepperdine University, 2013.

Hospitality and tourism is a burgeoning industry which has fueled a top-tiered luxury hospitality market catering to elite guest demands of service and product excellence. This study sought to identify the universal individual aptitudes related to high performance in the luxury hospitality industry. Archival data and focus group data were gathered for the study. Two focus groups of top performers were conducted: one in North America and one in Southeast Asia. Specific shared themes emerged from the analysis including achiever, other-directed, recognition, training, guest centricity, supervision, communication, and contribution. Two major conclusions were drawn. First, no major cultural differences were found between top-performing Eastern hospitality professionals and top-performing Western hospitality professionals. Second, specific aptitude characteristics appear to be innate to top performers within the luxury hospitality industry: strong drive and achievement, high positivity, resourcefulness, service-oriented, hunger for learning and open communication, and being a mentor or role model to others.

ISBN: 9781303284403Subjects--Topical Terms:

626628
Business Administration, Management.

Assessing aptitudes present in top performers cross-culturally within the luxury hospitality industry.
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