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Managing consumer services = factory...

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Managing consumer services = factory or theater? /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Managing consumer services/ edited by Enzo Baglieri, Uday Karmarkar.
Reminder of title:	factory or theater? /
other author:	Baglieri, Enzo.
Published:	Cham :Springer International Publishing : : 2014.,
Description:	xii, 280 p. :ill. (some col.), digital ;24 cm.
Contained By:	Springer eBooks
Subject:	Customer services - Management. -
Online resource:	http://dx.doi.org/10.1007/978-3-319-04289-3
ISBN:	9783319042893 (electronic bk.)

Managing consumer services = factory or theater? /
Managing consumer servicesfactory or theater? /[electronic resource] :edited by Enzo Baglieri, Uday Karmarkar. - Cham :Springer International Publishing :2014. - xii, 280 p. :ill. (some col.), digital ;24 cm.

ISBN: 9783319042893 (electronic bk.)Subjects--Topical Terms:

694192
Customer services
--Management.

Dewey Class. No.: 658.812

Managing consumer services = factory or theater? /
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007 cr nn 008maaau
008 141117s2014 gw s 0 eng d
020 $a 9783319042893 (electronic bk.)
020 $a 9783319042886 (paper)
035 $a 978-3-319-04289-3
040 $a GP $c GP
041 0 $a eng
082 0 4 $a 658.812 $2 23
245 0 0 $a Managing consumer services $h [electronic resource] : $b factory or theater? / $c edited by Enzo Baglieri, Uday Karmarkar.
260 $a Cham : $b Springer International Publishing : $b Imprint: Springer, $c 2014.
300 $a xii, 280 p. : $b ill. (some col.), digital ; $c 24 cm.
650 0 $a Customer services $x Management. $3 694192
650 1 4 $a Economics/Management Science. $3 890844
650 2 4 $a Services. $3 2055617
650 2 4 $a Sales/Distribution/Call Center/Customer Service. $3 1620159
650 2 4 $a Business Information Systems. $3 892640
700 1 $a Baglieri, Enzo. $3 2068095
700 1 $a Karmarkar, Uday. $3 2016225
710 2 $a SpringerLink (Online service) $3 836513
773 0 $t Springer eBooks
856 4 0 $u http://dx.doi.org/10.1007/978-3-319-04289-3
950 $a Business and Economics (Springer-11643)

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W9244373

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11.線上閱覽_V

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EB HF5415.5 .M266 2014

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