語系:
繁體中文
English
說明(常見問題)
回圖書館首頁
手機版館藏查詢
登入
回首頁
切換:
標籤
|
MARC模式
|
ISBD
The DNA of customer experience = how...
~
Shaw, Colin, (1958-)
FindBook
Google Book
Amazon
博客來
The DNA of customer experience = how emotions drive value /
紀錄類型:
書目-電子資源 : Monograph/item
正題名/作者:
The DNA of customer experience/ Colin Shaw.
其他題名:
how emotions drive value /
作者:
Shaw, Colin,
出版者:
Basingstoke :Palgrave Macmillan, : 2007.,
面頁冊數:
1 online resource (xx, 166 p.) :ill.
內容註:
Moving from a religion to a financial imperative -- The DNA of a Customer -- The importance of the pre & post customer experience -- The Destroying cluster -- The Attention cluster -- The Recommendation cluster -- The Advocacy cluster -- The link to financial performance via Net Promoter -- How to get things done -- Show me the money -- TNT Case Study -- Some good advice.
標題:
Customer relations. -
電子資源:
http://link.springer.com/10.1057/9780230210813An electronic book accessible through the World Wide Web; click for information
ISBN:
9780230210813
The DNA of customer experience = how emotions drive value /
Shaw, Colin,1958-
The DNA of customer experience
how emotions drive value /[electronic resource] :Colin Shaw. - Basingstoke :Palgrave Macmillan,2007. - 1 online resource (xx, 166 p.) :ill.
Includes bibliographical references and index.
Moving from a religion to a financial imperative -- The DNA of a Customer -- The importance of the pre & post customer experience -- The Destroying cluster -- The Attention cluster -- The Recommendation cluster -- The Advocacy cluster -- The link to financial performance via Net Promoter -- How to get things done -- Show me the money -- TNT Case Study -- Some good advice.
As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns.
ISBN: 9780230210813
Standard No.: 10.1057/9780230210813doi
Source: 300354Palgrave Macmillanhttp://www.palgraveconnect.comSubjects--Topical Terms:
578582
Customer relations.
Index Terms--Genre/Form:
542853
Electronic books.
LC Class. No.: HF5415.5 / .S532 2007eb
Dewey Class. No.: 658.812
The DNA of customer experience = how emotions drive value /
LDR
:02532cmm 2200433Ia 4500
001
1895167
003
OCoLC
005
20131118034131.0
006
m d
007
cr cn|||||||||
008
231227s2007 enka ob 001 0 eng d
019
$a
228162022
$a
505140669
$a
646766742
$a
748207349
$a
815562049
$a
821618540
$a
823833391
$a
823902130
020
$a
9780230210813
020
$a
0230210813
020
$z
9780230500006
020
$z
0230500005
020
$a
1281283606
020
$a
9781281283603
024
7
$a
10.1057/9780230210813
$2
doi
029
1
$a
NZ1
$b
13536622
035
$a
(OCoLC)314796803
$z
(OCoLC)228162022
$z
(OCoLC)505140669
$z
(OCoLC)646766742
$z
(OCoLC)748207349
$z
(OCoLC)815562049
$z
(OCoLC)821618540
$z
(OCoLC)823833391
$z
(OCoLC)823902130
035
$a
ocn314796803
035
$a
1895167
037
$a
300354
$b
Palgrave Macmillan
$n
http://www.palgraveconnect.com
040
$a
UKPGM
$b
eng
$c
UKPGM
$d
YDXCP
$d
IDEBK
$d
OCLCQ
$d
DKU
$d
N$T
$d
UBY
$d
E7B
$d
OCLCQ
$d
REDDC
$d
OCLCQ
$d
EBLCP
$d
OCLCO
$d
OCLCQ
049
$a
TEFA
050
4
$a
HF5415.5
$b
.S532 2007eb
072
7
$a
BUS
$x
018000
$2
bisacsh
072
7
$a
KMPC
$2
bicssc
082
0 4
$a
658.812
$2
22
100
1
$a
Shaw, Colin,
$d
1958-
$3
1974539
245
1 4
$a
The DNA of customer experience
$h
[electronic resource] :
$b
how emotions drive value /
$c
Colin Shaw.
260
$a
Basingstoke :
$b
Palgrave Macmillan,
$c
2007.
300
$a
1 online resource (xx, 166 p.) :
$b
ill.
504
$a
Includes bibliographical references and index.
505
0
$a
Moving from a religion to a financial imperative -- The DNA of a Customer -- The importance of the pre & post customer experience -- The Destroying cluster -- The Attention cluster -- The Recommendation cluster -- The Advocacy cluster -- The link to financial performance via Net Promoter -- How to get things done -- Show me the money -- TNT Case Study -- Some good advice.
520
$a
As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns.
588
$a
Description based on print version record.
650
0
$a
Customer relations.
$3
578582
650
0
$a
Emotions.
$3
524569
650
7
$a
BUSINESS & ECONOMICS
$x
Customer Relations.
$2
bisacsh
$3
1974542
655
4
$a
Electronic books.
$2
lcsh
$3
542853
710
2
$a
Palgrave Connect (Online service)
$3
1081578
776
0 8
$i
Print version:
$a
Shaw, Colin, 1958-
$t
DNA of customer experience.
$d
Basingstoke : Palgrave Macmillan, 2007
$z
9780230500006
$z
0230500005
$w
(OCoLC)85689599
856
4 0
$3
Palgrave Connect
$u
http://link.springer.com/10.1057/9780230210813
$z
An electronic book accessible through the World Wide Web; click for information
994
$a
C0
$b
TEF
筆 0 讀者評論
館藏地:
全部
電子資源
出版年:
卷號:
館藏
1 筆 • 頁數 1 •
1
條碼號
典藏地名稱
館藏流通類別
資料類型
索書號
使用類型
借閱狀態
預約狀態
備註欄
附件
W9237510
電子資源
11.線上閱覽_V
電子書
EB HF5415.5 .S532 2007eb
一般使用(Normal)
在架
0
1 筆 • 頁數 1 •
1
多媒體
評論
新增評論
分享你的心得
Export
取書館
處理中
...
變更密碼
登入