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Mistakes, failures, and dirty work i...

Olszak, Lydia Pearl.

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Mistakes, failures, and dirty work in reference service.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Mistakes, failures, and dirty work in reference service./
Author:	Olszak, Lydia Pearl.
Description:	239 p.
Notes:	Source: Dissertation Abstracts International, Volume: 55-06, Section: A, page: 1406.
Contained By:	Dissertation Abstracts International55-06A.
Subject:	Library Science. -
Online resource:	http://wwwlib.umi.com/dissertations/fullcit/9429444
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=9429444

Mistakes, failures, and dirty work in reference service.
Olszak, Lydia Pearl.

Mistakes, failures, and dirty work in reference service. - 239 p.

Source: Dissertation Abstracts International, Volume: 55-06, Section: A, page: 1406.

Thesis (Ph.D.)--The University of North Carolina at Chapel Hill, 1994.

This dissertation explores the phenomena of occupational mistakes and failures in an academic reference department in light of the roles played by reference librarians and their definitions of dirty work. The study sought to examine how academic reference librarians characterize their roles, define occupational mistakes, and develop strategies for managing mistakes. In addition, the concept of dirty work was examined in light of its relationship to occupational mistakes.Subjects--Topical Terms:

881164
Library Science.

Mistakes, failures, and dirty work in reference service.
LDR:02206nmm 2200289 4500 001 1866363
005 20050105135813.5
008 130614s1994 eng d
035 $a (UnM)AAI9429444
035 $a AAI9429444
040 $a UnM $c UnM
100 1 $a Olszak, Lydia Pearl. $3 1953752
245 1 0 $a Mistakes, failures, and dirty work in reference service.
300 $a 239 p.
500 $a Source: Dissertation Abstracts International, Volume: 55-06, Section: A, page: 1406.
500 $a Director: Elfreda A. Chatman.
502 $a Thesis (Ph.D.)--The University of North Carolina at Chapel Hill, 1994.
520 $a This dissertation explores the phenomena of occupational mistakes and failures in an academic reference department in light of the roles played by reference librarians and their definitions of dirty work. The study sought to examine how academic reference librarians characterize their roles, define occupational mistakes, and develop strategies for managing mistakes. In addition, the concept of dirty work was examined in light of its relationship to occupational mistakes.
520 $a The study sought to gain an insiders's view of academic reference work. Consequently, qualitative methods of participant observation and interviews were used to gather data. The theoretical framework of symbolic interactionism provided the basic theoretical orientation toward the research project. Additionally, the work of Everett C. Hughes and Charles L. Bosk aided in the understanding of the concepts of mistakes and dirty work.
520 $a The findings suggest that academic reference librarians play a variety of roles that often conflict with one another. Additionally, dirty-work designations tend to play a role in librarians' definitions of mistakes and failures. The study also discusses how academic reference librarians define mistakes, manage mistakes, and cope with dirty-work.
590 $a School code: 0153.
650 4 $a Library Science. $3 881164
690 $a 0399
710 2 0 $a The University of North Carolina at Chapel Hill. $3 1017449
773 0 $t Dissertation Abstracts International $g 55-06A.
790 1 0 $a Chatman, Elfreda A., $e advisor
790 $a 0153
791 $a Ph.D.
792 $a 1994
856 $u http://wwwlib.umi.com/dissertations/fullcit/9429444
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=9429444