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The narrative shape of two-party com...

Korsko, Paula.

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The narrative shape of two-party complaints in Portuguese: A discourse analytic study.

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	The narrative shape of two-party complaints in Portuguese: A discourse analytic study./
作者:	Korsko, Paula.
面頁冊數:	331 p.
附註:	Source: Dissertation Abstracts International, Volume: 64-12, Section: A, page: 4443.
Contained By:	Dissertation Abstracts International64-12A.
標題:	Language, Linguistics. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3117842

The narrative shape of two-party complaints in Portuguese: A discourse analytic study.
Korsko, Paula.

The narrative shape of two-party complaints in Portuguese: A discourse analytic study. - 331 p.

Source: Dissertation Abstracts International, Volume: 64-12, Section: A, page: 4443.

Thesis (Ed.D.)--Columbia University Teachers College, 2004.

The purpose of this study was to describe not only the structural organization of commonplace complaints, but also the pragmatic features which lead a complaint to an amicable or contentious outcome.Subjects--Topical Terms:

1018079
Language, Linguistics.

The narrative shape of two-party complaints in Portuguese: A discourse analytic study.
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245 1 4 $a The narrative shape of two-party complaints in Portuguese: A discourse analytic study.
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500 $a Source: Dissertation Abstracts International, Volume: 64-12, Section: A, page: 4443.
500 $a Sponsor: Leslie M. Beebe.
502 $a Thesis (Ed.D.)--Columbia University Teachers College, 2004.
520 $a The purpose of this study was to describe not only the structural organization of commonplace complaints, but also the pragmatic features which lead a complaint to an amicable or contentious outcome.
520 $a Language samples were collected using an Interactive Discourse Completion task (IDCT) questionnaire. The IDCT elicited a dialogue in written form from two different speakers who negotiated a given complaint from its inception to its conclusion. Responding to 5 complaint-generating scenarios, 64 Portuguese women in 32 self-selected pairs provided 159 complaints. On average, participants negotiated the complaint in 6 turns, the number of turns ranging from 2 to 24. The social variables of Distance and Power were defined by the real-life relationship existing between the pair-partners. Rank of Imposition, defined as high to low severity of offense, was confirmed empirically by the participants.
520 $a It was shown that a complaint is a compound speech activity having an argument and a narrative structure. At the same time that a complaint follows a point-counterpoint format, it also follows a climax-anticlimax trajectory. The mounting tension, building as new points are raised and refuted by the interlocutors, eventually reaches a turning point and falls. The turning point was found to be a co-constructed tripartite unit. The shape of a complaint trajectory depends on where the turning point occurs in the interaction. Amicably resolved complaints were found to follow four trajectories, while contentiously resolved complaints were found to follow two trajectories. The outcome was influenced by choice of (a) hedging devices, focalizing pronouns, and speech acts as well as (b) broad interactional strategies. The findings show that features identified in naturally occurring complaints are also present in complaints collected by means of a two-party, multiple-turn interactive DCT.
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