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The conversation of relationships: T...

Bhalla Hart, Rama Kaye.

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The conversation of relationships: The communication content and quality of strong and weak relationships in geographically dispersed teams.

Record Type:	Electronic resources : Monograph/item
Title/Author:	The conversation of relationships: The communication content and quality of strong and weak relationships in geographically dispersed teams./
Author:	Bhalla Hart, Rama Kaye.
Description:	228 p.
Notes:	Source: Dissertation Abstracts International, Volume: 63-07, Section: A, page: 2610.
Contained By:	Dissertation Abstracts International63-07A.
Subject:	Business Administration, Management. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3058326
ISBN:	0493741364

The conversation of relationships: The communication content and quality of strong and weak relationships in geographically dispersed teams.
Bhalla Hart, Rama Kaye.

The conversation of relationships: The communication content and quality of strong and weak relationships in geographically dispersed teams. - 228 p.

Source: Dissertation Abstracts International, Volume: 63-07, Section: A, page: 2610.

Thesis (Ph.D.)--Case Western Reserve University, 2002.

The current study addresses the question: how do peers in geographically dispersed work teams construct their close personal relationships through communication? A naturalistic study of seven teams was conducted to analyze communication content across multiple forms of media, including electronic mail, audio group conferences, face-to-face meetings and occasional on-line chat sessions. Communication transcripts from these media, self-report diary logs and participant narratives describing communication experiences formed the basis for an adapted grounded theory methodology. A communication typology was developed, grounded in the experience of the geographically dispersed team context and rooted in the theoretical perspective that small, everyday acts of communication construct the very nature of interpersonal relationships (Baxter and Goldsmith, 1996). Seven types of interaction constructing peer relationships in geographically dispersed teams were discovered, including <italic> informational, planning and action, opinion and feeling, personal, digression and play, resolution</italic> and <italic>helping and learning</italic> interaction. A model is presented which describes the differences in the content and quality of interaction in terms of variability of relationship strength. The results suggest that task-related communication such as information exchange is more indicative of close relationships than of those that are more distant, which are indicated by a higher percentage of exchanges focused on relational or socio-emotional communication such as resolution of misunderstanding. Relationships that are in a state of development, however, exchange both socio-emotional or personal information and task-related information in the form of helping and learning or collective problem solving. These results generate the major conclusion of the current study, that relationships develop in geographically dispersed teams as a result of concerted effort around an instrumental or task-oriented goal, and that they stay strong through the effective exchange of task-related information and by focusing on the other. Furthermore, geographically dispersed team pairs with weak relationships are more likely to communicate across group level technology such as audio conference calls, while those with stronger relationships use a variety of media, including email, to communicate.

ISBN: 0493741364Subjects--Topical Terms:

626628
Business Administration, Management.

The conversation of relationships: The communication content and quality of strong and weak relationships in geographically dispersed teams.
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245 1 0 $a The conversation of relationships: The communication content and quality of strong and weak relationships in geographically dispersed teams.
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500 $a Source: Dissertation Abstracts International, Volume: 63-07, Section: A, page: 2610.
500 $a Adviser: Poppy Lauretta McLeod.
502 $a Thesis (Ph.D.)--Case Western Reserve University, 2002.
520 $a The current study addresses the question: how do peers in geographically dispersed work teams construct their close personal relationships through communication? A naturalistic study of seven teams was conducted to analyze communication content across multiple forms of media, including electronic mail, audio group conferences, face-to-face meetings and occasional on-line chat sessions. Communication transcripts from these media, self-report diary logs and participant narratives describing communication experiences formed the basis for an adapted grounded theory methodology. A communication typology was developed, grounded in the experience of the geographically dispersed team context and rooted in the theoretical perspective that small, everyday acts of communication construct the very nature of interpersonal relationships (Baxter and Goldsmith, 1996). Seven types of interaction constructing peer relationships in geographically dispersed teams were discovered, including <italic> informational, planning and action, opinion and feeling, personal, digression and play, resolution</italic> and <italic>helping and learning</italic> interaction. A model is presented which describes the differences in the content and quality of interaction in terms of variability of relationship strength. The results suggest that task-related communication such as information exchange is more indicative of close relationships than of those that are more distant, which are indicated by a higher percentage of exchanges focused on relational or socio-emotional communication such as resolution of misunderstanding. Relationships that are in a state of development, however, exchange both socio-emotional or personal information and task-related information in the form of helping and learning or collective problem solving. These results generate the major conclusion of the current study, that relationships develop in geographically dispersed teams as a result of concerted effort around an instrumental or task-oriented goal, and that they stay strong through the effective exchange of task-related information and by focusing on the other. Furthermore, geographically dispersed team pairs with weak relationships are more likely to communicate across group level technology such as audio conference calls, while those with stronger relationships use a variety of media, including email, to communicate.
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