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Customer expectations regarding cust...

Eaton, Mary Clare Zavoral.

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Customer expectations regarding customized training.

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Customer expectations regarding customized training./
作者:	Eaton, Mary Clare Zavoral.
面頁冊數:	139 p.
附註:	Source: Dissertation Abstracts International, Volume: 64-06, Section: A, page: 1948.
Contained By:	Dissertation Abstracts International64-06A.
標題:	Education, Community College. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3095442

Customer expectations regarding customized training.
Eaton, Mary Clare Zavoral.

Customer expectations regarding customized training. - 139 p.

Source: Dissertation Abstracts International, Volume: 64-06, Section: A, page: 1948.

Thesis (Ed.D.)--University of Minnesota, 2003.

This study investigated factors influencing customer expectations when contracting educational services from a customized training provider. The population, totaling 132, was made up of organizations that purchased customized training products and services from a two year college during the period July 1, 2001 to June 30, 2002. Each organization was mailed a survey and a follow up telephone call was made two week later to increase the response rate.Subjects--Topical Terms:

1018008
Education, Community College.

Customer expectations regarding customized training.
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500 $a Advisers: Richard A. Krueger; Thomas D. Peacock.
502 $a Thesis (Ed.D.)--University of Minnesota, 2003.
520 $a This study investigated factors influencing customer expectations when contracting educational services from a customized training provider. The population, totaling 132, was made up of organizations that purchased customized training products and services from a two year college during the period July 1, 2001 to June 30, 2002. Each organization was mailed a survey and a follow up telephone call was made two week later to increase the response rate.
520 $a The study identified major factors influencing customer expectations that relate to quality of product, quality of service and value. These customers provided the unique perspective as defined by a customer body not widely documented. Conducting this study gives two year colleges information about “what is important to customers” that informs and validates planning, processes and resource allocation.
520 $a Descriptive statistics, t-tests, analysis of variance and Cronbach's Alpha test of reliability were used to analyze the data. Independent variables were union and non-union affiliation; gender; market; organization size; organization structure; and, sector. The dependent variable was importance in customer expectations.
590 $a School code: 0130.
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