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Conflict management mechanisms in th...

Fowlie, Frank.

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Conflict management mechanisms in the Canadian Financial Services Sector.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Conflict management mechanisms in the Canadian Financial Services Sector./
Author:	Fowlie, Frank.
Description:	130 p.
Notes:	Source: Masters Abstracts International, Volume: 42-03, page: 0786.
Contained By:	Masters Abstracts International42-03.
Subject:	Business Administration, Banking. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=MQ83380
ISBN:	0612833801

Conflict management mechanisms in the Canadian Financial Services Sector.
Fowlie, Frank.

Conflict management mechanisms in the Canadian Financial Services Sector. - 130 p.

Source: Masters Abstracts International, Volume: 42-03, page: 0786.

Thesis (M.A.)--Royal Roads University (Canada), 2003.

In this major project I will examine the use of Alternative Dispute Resolution in the Canadian Financial Services Sector. This will be done in comparison with ADR initiatives in other states. I will also investigate the differences between regulatory complaints and redress complaints, and look at the institutions that handle each type of complaint.

ISBN: 0612833801Subjects--Topical Terms:

1018458
Business Administration, Banking.

Conflict management mechanisms in the Canadian Financial Services Sector.
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035 $a (UnM)AAIMQ83380
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100 1 $a Fowlie, Frank. $3 1937579
245 1 0 $a Conflict management mechanisms in the Canadian Financial Services Sector.
300 $a 130 p.
500 $a Source: Masters Abstracts International, Volume: 42-03, page: 0786.
500 $a Adviser: Hrach Gregorian.
502 $a Thesis (M.A.)--Royal Roads University (Canada), 2003.
520 $a In this major project I will examine the use of Alternative Dispute Resolution in the Canadian Financial Services Sector. This will be done in comparison with ADR initiatives in other states. I will also investigate the differences between regulatory complaints and redress complaints, and look at the institutions that handle each type of complaint.
520 $a My central thesis concerns the post-MacKay Task Force time frame, during which, two distinct ADR portals have emerged, the FCAC and the CFSON. The former is a regulator, and the latter a redress institution. The former is state run, and the latter state approved. However, there are also many other portals available to consumers, as will be described in Chapter One. My thesis is that for the size of marketplace Canada represents, that there needs to be more movement towards a single portal complaint handling mechanism.
590 $a School code: 1313.
650 4 $a Business Administration, Banking. $3 1018458
690 $a 0770
710 2 0 $a Royal Roads University (Canada). $3 1017912
773 0 $t Masters Abstracts International $g 42-03.
790 1 0 $a Gregorian, Hrach, $e advisor
790 $a 1313
791 $a M.A.
792 $a 2003
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=MQ83380