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Paid to care: Selling service, smil...

Erickson, Karla Anne.

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Paid to care: Selling service, smiles and community in American restaurants.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Paid to care: Selling service, smiles and community in American restaurants./
Author:	Erickson, Karla Anne.
Description:	377 p.
Notes:	Source: Dissertation Abstracts International, Volume: 65-04, Section: A, page: 1419.
Contained By:	Dissertation Abstracts International65-04A.
Subject:	American Studies. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3129214
ISBN:	0496764748

Paid to care: Selling service, smiles and community in American restaurants.
Erickson, Karla Anne.

Paid to care: Selling service, smiles and community in American restaurants. - 377 p.

Source: Dissertation Abstracts International, Volume: 65-04, Section: A, page: 1419.

Thesis (Ph.D.)--University of Minnesota, 2004.

Paid to Care explores service work as a link between traditionally private social interaction and the market economy. This dissertation critically examines the cultural consequences of the shift to a service society by examining how concern is commodified, gender is performed, and service is personalized in local "family" restaurants. Drawing on three years of participant observation and interviews with workers, customers and managers, Paid to Care addresses the consequences of moving the self-care and social customs surrounding food outside the home, subsequently expanding our understanding of how Americans produce and consume familiarity, intimacy and community.

ISBN: 0496764748Subjects--Topical Terms:

1017604
American Studies.

Paid to care: Selling service, smiles and community in American restaurants.
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100 1 $a Erickson, Karla Anne. $3 1936221
245 1 0 $a Paid to care: Selling service, smiles and community in American restaurants.
300 $a 377 p.
500 $a Source: Dissertation Abstracts International, Volume: 65-04, Section: A, page: 1419.
500 $a Adviser: Jennifer L. Pierce.
502 $a Thesis (Ph.D.)--University of Minnesota, 2004.
520 $a Paid to Care explores service work as a link between traditionally private social interaction and the market economy. This dissertation critically examines the cultural consequences of the shift to a service society by examining how concern is commodified, gender is performed, and service is personalized in local "family" restaurants. Drawing on three years of participant observation and interviews with workers, customers and managers, Paid to Care addresses the consequences of moving the self-care and social customs surrounding food outside the home, subsequently expanding our understanding of how Americans produce and consume familiarity, intimacy and community.
520 $a The shift to a service economy takes place against the backdrop of a society characterized by the weakening of traditional modes of community building and identity formation like neighborhoods, churches and even families. In lieu of these traditional forms of association, people increasingly turn to consumer culture to experience a sense of belonging. The growing service sector invites Americans to turn to the marketplace to fulfill desires that were previously understood as private concerns. I argue that the labor performed in restaurants is emblematic of a larger cultural shift I define as the commodification of care, which entails moving needs for care and concern that were previously considered private into the public sphere, placing not only service but also emotional needs up for sale in the marketplace.
520 $a Paid to Care examines service exchanges from the vantage point of workers, customers and managers to consider the identities available to workers and consumers in the growing service society, the potential benefits of emotional labor, the feminization of loyalty, the use of bodies and overt sexual play at work, training and the construction of ambiance, and finally, the challenges of insider research. This study focuses on women's labor at the center of these cultural and economic transformations, contributing new findings regarding the blending of public and private spheres under late capitalism by highlighting the choices people make within the confines of capitalism to create meaning in their lives and to form connections with one another.
590 $a School code: 0130.
650 4 $a American Studies. $3 1017604
650 4 $a Women's Studies. $3 1017481
650 4 $a Sociology, Industrial and Labor Relations. $3 1017858
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791 $a Ph.D.
792 $a 2004
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