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Patient satisfaction and quality cus...

Shah, Anuja.

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Patient satisfaction and quality customer service training manual: For associates working in a dental clinic.

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Patient satisfaction and quality customer service training manual: For associates working in a dental clinic./
作者:	Shah, Anuja.
面頁冊數:	195 p.
附註:	Source: Masters Abstracts International, Volume: 43-01, page: 0184.
Contained By:	Masters Abstracts International43-01.
標題:	Health Sciences, Health Care Management. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=1420894
ISBN:	0496256416

Patient satisfaction and quality customer service training manual: For associates working in a dental clinic.
Shah, Anuja.

Patient satisfaction and quality customer service training manual: For associates working in a dental clinic. - 195 p.

Source: Masters Abstracts International, Volume: 43-01, page: 0184.

Thesis (M.S.)--California State University, Dominguez Hills, 2004.

This project provides a training manual containing material on quality customer service and patient satisfaction for associates working in a dental clinic. The material in the manual is designed for the individual needs of different dental clinic organizations. The twenty topics covered in the manual have a similar structure, a descriptive note on the topic followed by activities. The training manual is designed to motivate associates to serve their patients in a better way, create memorable experiences for their patients plus meet and even exceed patients' expectations, and work better as a team. This manual will provide a foundation for improving the associates' and patients' relationships and creating loyal clients and patients on a long-term basis.

ISBN: 0496256416Subjects--Topical Terms:

1017922
Health Sciences, Health Care Management.

Patient satisfaction and quality customer service training manual: For associates working in a dental clinic.
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