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Change in the making: Organizational...

Junginger, Sabine.

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Change in the making: Organizational change through human-centered product development.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Change in the making: Organizational change through human-centered product development./
Author:	Junginger, Sabine.
Description:	346 p.
Notes:	Source: Dissertation Abstracts International, Volume: 67-10, Section: A, page: 3632.
Contained By:	Dissertation Abstracts International67-10A.
Subject:	Design and Decorative Arts. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3236591
ISBN:	9780542903595

Change in the making: Organizational change through human-centered product development.
Junginger, Sabine.

Change in the making: Organizational change through human-centered product development. - 346 p.

Source: Dissertation Abstracts International, Volume: 67-10, Section: A, page: 3632.

Thesis (Ph.D.)--Carnegie Mellon University, 2006.

Product development has long been valued as a tool for organizations to adapt or re-orient themselves to external changes. Product development in this context seeks to deliver cheaper and faster, bigger and better products. But is it possible that product development also changes the internal affairs of an organization? This dissertation explores when, how and why design thinking and design methods can be appropriate means for organizations to affect desirable organizational change. The findings suggest that human-centered product development can integrate and fine-tune organizations to achieve desired and planned organizational change. The results also point to new practices, new skills, and new strategies both in management and in design.

ISBN: 9780542903595Subjects--Topical Terms:

1024640
Design and Decorative Arts.

Change in the making: Organizational change through human-centered product development.
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100 1 $a Junginger, Sabine. $3 1323172
245 1 0 $a Change in the making: Organizational change through human-centered product development.
300 $a 346 p.
500 $a Source: Dissertation Abstracts International, Volume: 67-10, Section: A, page: 3632.
500 $a Adviser: Richard Buchanan.
502 $a Thesis (Ph.D.)--Carnegie Mellon University, 2006.
520 $a Product development has long been valued as a tool for organizations to adapt or re-orient themselves to external changes. Product development in this context seeks to deliver cheaper and faster, bigger and better products. But is it possible that product development also changes the internal affairs of an organization? This dissertation explores when, how and why design thinking and design methods can be appropriate means for organizations to affect desirable organizational change. The findings suggest that human-centered product development can integrate and fine-tune organizations to achieve desired and planned organizational change. The results also point to new practices, new skills, and new strategies both in management and in design.
520 $a I first develop a theoretical framework and then apply this theory to three case studies, using a multiple case study method. The discussion begins with a general exploration of the problem of organizations and change, which draws on existing research in organizational theory, marketing, product development and design. I then discuss the four vectors along which organizations change. These vectors are the elements of the organization. Every organization involves a group of people, a structure that divides the tasks and responsibilities, materials or resources and some kind of common goal or vision.
520 $a In the final section, I trace organizational changes through design driven product development in three case studies of large and complex organizations. A movement of one or more of the vectors indicates that the organization has changed over the course of product development. By examining the design thinking and the design methods that were applied in each project, I explain why changes occurred---or did not. The case studies concern government agencies: The Internal Revenue Service of the United States, The United States Postal Service, and the Australian Tax Office.
590 $a School code: 0041.
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