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The development of communication ski...

Nguyen, Hanh Thi.

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The development of communication skills in the practice of patient consultation among pharmacy students.

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	The development of communication skills in the practice of patient consultation among pharmacy students./
作者:	Nguyen, Hanh Thi.
面頁冊數:	545 p.
附註:	Source: Dissertation Abstracts International, Volume: 64-11, Section: A, page: 4031.
Contained By:	Dissertation Abstracts International64-11A.
標題:	Language, Linguistics. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3113624
ISBN:	9780496611171

The development of communication skills in the practice of patient consultation among pharmacy students.
Nguyen, Hanh Thi.

The development of communication skills in the practice of patient consultation among pharmacy students. - 545 p.

Source: Dissertation Abstracts International, Volume: 64-11, Section: A, page: 4031.

Thesis (Ph.D.)--The University of Wisconsin - Madison, 2003.

This dissertation examines how learners develop their interactional competence through repeated participation in a specific practice. Using conversation analysis, systemic functional grammar and ethnographic methods, I examined thirty-eight videotaped patient consultations between two pharmacy students and their clients during the students' respective clerkships at two community pharmacies. The analysis is divided into two parts. In the first part, I present a detailed description of the patient consultation, focusing on the key interactional resources that participants employ in talk-in-interaction including action sequencing, topic management, turn taking, register, and participation frameworks. In the second part, I show how the two students changed over time in their utilization of these interactional resources. From a sociocultural perspective, the students' interaction with clients allowed them to gradually accrue higher skill levels and acquire more knowledge in their manipulation of the related tools and signs, namely medicines, medicine bottles, pharmaceutical information, language forms, and interactional resources. By actively participating in real-life patient consultations, the students immersed themselves in, and benefited from, contextualized learning opportunities, and increased their abilities to solve the interactional problems at hand. Specifically, with respect to action sequencing, the students shifted toward smoother and less problematic action ordering, organization and transitioning. Regarding topic management, one student expanded certain content areas while the other reduced talk on some topics. As for register, one of the students used fewer technical and abstract expressions and offered more frequent explanations for specialized and condensed terms. Concerning interactional roles and participation frameworks, both students became more skillful in 'doing being the expert' by becoming more sensitive to the ongoing interaction and by establishing shared membership with the clients in social groups that were other than those defined by the professional encounter. The findings demonstrate that qualitative and quantitative observations can reveal the complexities and subtleties of situated learning processes. As a project on both the characterization of the interactional practice of patient consultation and the development of the interactional competence involved in this practice, this study contributes to research in pharmacy, social interaction, and language learning.

ISBN: 9780496611171Subjects--Topical Terms:

1018079
Language, Linguistics.

The development of communication skills in the practice of patient consultation among pharmacy students.
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