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Learning interpersonal skills in ban...

Callaway, Karen L.

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Learning interpersonal skills in banking through blended learning.

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Learning interpersonal skills in banking through blended learning./
作者:	Callaway, Karen L.
面頁冊數:	114 p.
附註:	Source: Dissertation Abstracts International, Volume: 66-05, Section: A, page: 1592.
Contained By:	Dissertation Abstracts International66-05A.
標題:	Education, Adult and Continuing. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3174524
ISBN:	0542125102

Learning interpersonal skills in banking through blended learning.
Callaway, Karen L.

Learning interpersonal skills in banking through blended learning. - 114 p.

Source: Dissertation Abstracts International, Volume: 66-05, Section: A, page: 1592.

Thesis (Ph.D.)--Capella University, 2005.

The purpose of the study was to (a) develop an innovative, first of its kind, blended learning training program, focusing on interpersonal skills, for loan officers in the banking industry, (b) methodically evaluate the training program against the program's goals and objectives, and (c) systematically investigate, reflect, interpret, and improve the training program through a cyclical action research model-planning, action, and evaluation. Action research was used for two primary tasks: (a) to uncover or produce information and new knowledge that was used to improve the development, evaluation and effectiveness of the training program; and (b) to enlighten and empower the participating loan officers to collaborate in the evaluation and improvement process.

ISBN: 0542125102Subjects--Topical Terms:

626632
Education, Adult and Continuing.

Learning interpersonal skills in banking through blended learning.
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520 $a The purpose of the study was to (a) develop an innovative, first of its kind, blended learning training program, focusing on interpersonal skills, for loan officers in the banking industry, (b) methodically evaluate the training program against the program's goals and objectives, and (c) systematically investigate, reflect, interpret, and improve the training program through a cyclical action research model-planning, action, and evaluation. Action research was used for two primary tasks: (a) to uncover or produce information and new knowledge that was used to improve the development, evaluation and effectiveness of the training program; and (b) to enlighten and empower the participating loan officers to collaborate in the evaluation and improvement process.
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