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Passenger airline cabin staff stress...

Cano, Johanna M.

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Passenger airline cabin staff stress reduction program.

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Passenger airline cabin staff stress reduction program./
作者:	Cano, Johanna M.
面頁冊數:	146 p.
附註:	Source: Dissertation Abstracts International, Volume: 59-09, Section: B, page: 5073.
Contained By:	Dissertation Abstracts International59-09B.
標題:	Psychology, Clinical. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=9905888
ISBN:	0599034785

Passenger airline cabin staff stress reduction program.
Cano, Johanna M.

Passenger airline cabin staff stress reduction program. - 146 p.

Source: Dissertation Abstracts International, Volume: 59-09, Section: B, page: 5073.

Thesis (Psy.D.)--Miami Institute of Psychology of the Caribbean Center for Advanced Studies, 1998.

The concept of stress is a long standing notion. Stress may be the most common problem of everyday life. Occupational stress can be considered as an accumulation of job stress related situations that are considered oppressive by most of us. Occupational stress is the interaction of work conditions with characteristics of the worker such that the demands of work exceed the ability of the worker to cope with them. The focus of this paper is the management of professional cabin crew stress.

ISBN: 0599034785Subjects--Topical Terms:

524864
Psychology, Clinical.

Passenger airline cabin staff stress reduction program.
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245 1 0 $a Passenger airline cabin staff stress reduction program.
300 $a 146 p.
500 $a Source: Dissertation Abstracts International, Volume: 59-09, Section: B, page: 5073.
500 $a Chairperson: Carmen S. Roca.
502 $a Thesis (Psy.D.)--Miami Institute of Psychology of the Caribbean Center for Advanced Studies, 1998.
520 $a The concept of stress is a long standing notion. Stress may be the most common problem of everyday life. Occupational stress can be considered as an accumulation of job stress related situations that are considered oppressive by most of us. Occupational stress is the interaction of work conditions with characteristics of the worker such that the demands of work exceed the ability of the worker to cope with them. The focus of this paper is the management of professional cabin crew stress.
520 $a Having worked for a major airline for more than twenty years has provoked this author's interest in developing a program for comprehensively managing occupational stress among the cabin staff population.
520 $a A high incidence of stress is to be found in the flight attendant population. This may be due to extreme conditions affecting a flight attendant's emotional, physical and physiological well being.
520 $a Thus, there is a need for the development of a program to assist cabin crew members deal with some of their unique stressors including threats of terrorism, bomb threats, hijackings and mechanical failures, to name just a few.
520 $a The cost of occupational stress has reached formidable proportions. It has been estimated that chronic job stress costs the U.S. economy approximately $1 50 billion a year for stress-related presentations, including absenteeism, accidents, cardiovascular and gastric diseases, disability claims and replacement costs for stress-disabled organizational members (Bale, 1990). In addition to stress related illness costs, there is a secondary source of growing stress related costs to industry, employees are increasingly filing job stress claims against their employers through worker compensation regulations and job applicable stress laws.
520 $a The purpose of this program will be to provide an effective approach for reducing occupational stressors, lowering stress levels of cabin staff and increasing awareness of stress prevention strategies.
520 $a This program contains four components: (a) initial training for newly hired cabin personnel; (b) introduction of the program to all current flight attendants; (c) annual recurrent stress management training to be added to existing required annual training; and (d) aftercare program. This program design is suitable for utilization by airlines with the goal of reducing occupational stress experienced by the companies' cabin crews. Its ultimate goals is to enhance employee job satisfaction and create a more cost effective airline. This program will assist cabin staff members cope with airline factors which are not restricted to any particular aircraft or airline alone and which cumulatively may lead to occupational stress.
520 $a Finally, as is confirmed by the literature, no other comprehensive model for stress management within the cabin staff group exists. It is also expected that this work will be seminal in design and, as such, it is foreseeable that additional research into the development of a comprehensive stress management program will further develop.
590 $a School code: 1007.
650 4 $a Psychology, Clinical. $3 524864
650 4 $a Psychology, Psychobiology. $3 1017821
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710 2 0 $a Miami Institute of Psychology of the Caribbean Center for Advanced Studies. $3 1258903
773 0 $t Dissertation Abstracts International $g 59-09B.
790 1 0 $a Roca, Carmen S., $e advisor
790 $a 1007
791 $a Psy.D.
792 $a 1998
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=9905888