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Reporting problems and offering assi...

Yotsukura, Lindsay Amthor.

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Reporting problems and offering assistance in Japanese business transactional telephone conversations: Toward an understanding of a spoken genre.

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Reporting problems and offering assistance in Japanese business transactional telephone conversations: Toward an understanding of a spoken genre./
作者:	Yotsukura, Lindsay Amthor.
面頁冊數:	431 p.
附註:	Source: Dissertation Abstracts International, Volume: 58-07, Section: A, page: 2628.
Contained By:	Dissertation Abstracts International58-07A.
標題:	Education, Language and Literature. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=9801829
ISBN:	9780591514087

Reporting problems and offering assistance in Japanese business transactional telephone conversations: Toward an understanding of a spoken genre.
Yotsukura, Lindsay Amthor.

Reporting problems and offering assistance in Japanese business transactional telephone conversations: Toward an understanding of a spoken genre. - 431 p.

Source: Dissertation Abstracts International, Volume: 58-07, Section: A, page: 2628.

Thesis (Ph.D.)--The Ohio State University, 1997.

This dissertation examines the reporting of problems and offering of assistance by service recipients and service providers in Japanese business telephone conversations, based on 50 hours of naturally occurring data recorded at two companies in Tokyo and Kobe in 1994 and 1995. Conversations exhibiting remarkable consistencies in compositional, stylistic, and thematic features were transcribed and analyzed in order to provide pedagogical models of how Japanese speakers make use of linguistic resources when performing one aspect of their daily work, and also to provide a "thick description" of these conversations which share certain features.

ISBN: 9780591514087Subjects--Topical Terms:

1018115
Education, Language and Literature.

Reporting problems and offering assistance in Japanese business transactional telephone conversations: Toward an understanding of a spoken genre.
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245 1 0 $a Reporting problems and offering assistance in Japanese business transactional telephone conversations: Toward an understanding of a spoken genre.
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500 $a Adviser: Charles J. Quinn, Jr.
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520 $a This dissertation examines the reporting of problems and offering of assistance by service recipients and service providers in Japanese business telephone conversations, based on 50 hours of naturally occurring data recorded at two companies in Tokyo and Kobe in 1994 and 1995. Conversations exhibiting remarkable consistencies in compositional, stylistic, and thematic features were transcribed and analyzed in order to provide pedagogical models of how Japanese speakers make use of linguistic resources when performing one aspect of their daily work, and also to provide a "thick description" of these conversations which share certain features.
520 $a Using Bakhtin's definition of speech genres, it is argued that each of these texts represents an individual enactment of a particular genre, namely Japanese business transactional telephone conversations. A comparison of the texts reveals that participants' effectiveness in reporting problems and offering assistance is commensurate with their experience in their roles of service recipient and service provider, the degree of knowledge they have about a given transaction, and their familiarity with the genre as a whole. The preferred strategy in these contexts appears to be the avoidance of explicit reports of problems and requests for assistance; instead, problem reports begin with a general statement regarding the nature of the transaction, followed by a generally chronological account of the details specific to that transaction. In cases in which the participants are in regular contact with each other, the mere mention of particularly salient details, presented together with certain contextualization cues, can serve to elicit offers of assistance.
520 $a When service providers offered assistance in resolving a problem, they typically adopted one or both of two forms: the consultative /-masyoo ka?/ or the declarative /-masu no de/. In using /-masyoo ka?/, service providers sought confirmation about the proposed service, due to insufficient information about the interlocutor's needs and desires or because they chose to leave the final decision up to the service recipient. In contrast, service providers used the /-masu no de/ form to link the information marked with no to the present discourse situation, presenting a grounded reassurance of their willingness and intention to perform the proposed service.
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